Sipho Mpakati
Cape Town
Summary
I am a dedicated individual with vast experience in excellent customer service. I am always prepared to achieve the desired goals of the job description. I am a hard worker, self-motivated, goal-oriented individual who looks for a challenge to enhance my skills and knowledge. I like to interact with other people, and I adapt easily to different kinds of environments. I have good communication and telephone skills. Knowledgeable in recreational and camp settings, with proven skills in program and team management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager - Training & Development
Zibonele FM
Cape Town
03.2022 - Current
- Developed training programs to enhance employee skills and knowledge.
- Coordinated training sessions for staff across various departments.
- Implemented new learning management systems for effective content delivery.
- Facilitated workshops to encourage team collaboration and communication.
- Facilitated workshops on topics such as leadership development, change management, customer service excellence.
Assistant Educator
Sinethemba High School
Cape Town
11.2020 - 11.2021
- Assisted teachers in lesson planning and classroom management activities.
- Supported student engagement through interactive learning activities and discussions.
- Coordinated classroom materials and resources for effective teaching sessions.
- Monitored student progress and provided feedback to educators on performance.
- Organized educational events and activities to enhance student learning experiences.
Education
National Diploma - Broadcast Journalism
Cape Peninsula University of Technology
Cape Town12-2011
Some College (No Degree) - Assessor
Think Twice Academy
Cape TownSkills
- Strong oral and written communication skills, and organizational skills; detail-oriented
- Excellent customer service
- Good at working with kids and young adults
- Team collaboration
- Organizational development
Affiliations
- Ballroom and Latin Dancer
- Karateka
- Seamstress
Certification
- Journalist
- Assessor
- Training and development Manager
References
References available upon request.
Timeline
Manager - Training & Development
Zibonele FM
03.2022 - Current
Assistant Educator
Sinethemba High School
11.2020 - 11.2021
National Diploma - Broadcast Journalism
Cape Peninsula University of Technology
Some College (No Degree) - Assessor
Think Twice Academy
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