Sipho Shelembe
Product Manager
Johannesburg
Summary
Experienced Product specialist with over 4 years of experience in defining product vision, developing, managing, testing, supporting and presenting enterprise level SaaS products for B2B customers. Good reputation for being a dynamic team-player able to adjust from Agile project delivery to traditional water-fall methods. Problem solver focused on improving customer satisfaction through customer focused innovation using empathy and advocating for customer needs that will be transformed to profits.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Product Manager
MTN SA - EBU (Mobile Telephone Networks - South Africa Enterprise Business Unit)
Johannesburg
2018.08 - Current
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Analyzed metrics to measure product performance.
- Prioritized roadmap in order to achieve product goals and metrics.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Coordinated project planning and execution with team members and team leads.
- Conduct product demonstrations during presales engagements.
- Monitored market trends and competitor performance to update promotional strategies.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Liaised with clients to better understand business needs and current market landscape.
- Boosted customer base penetration using creative promotional approaches.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Spearheaded collaborative efforts to bring products to market.
- Reduced project downtime with quality product inspections.
- Maintained positive vendor relations to build strong partnerships.
- Compiled product and customer data to generate informed profit projections.
- Coordinated design meetings and decisions with internal departments and teams.
- Set goals to maximize team performance and keep project on-task.
Software Test Analyst
MTN SA - Consumer (Mobile Telephone Networks South Africa)
Johannesburg
2010.06 - 2018.08
- Defined Testing Policies to control quality for junior test analysts.
- Conducted Static Requirement Tests from Product Owner and highlighted usability defects during analysis phase.
- Presented knowledge-share and training to team and new staff.
- Conducted team SCRUM stand-up session to track daily progress.
- Created successful test scripts to manage functional feature testing,
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
- Collaborated with product owners to stay current on intended functionality.
- Conducted Black-Box testing and evaluated resulting measurements to identify variances in output using current production methods and compare against application-specific tolerances.
- Devised cohesive test plans for projects using advanced testing technologies.
- Provided each staff member with exemplary training to help improve departmental efficiency and boost understanding of respective job duties.
- Met with quality assurance, developers and project managers to assess scope and sequence of project.
- Optimized test cases to maximize success of manual software testing.
- Checked configuration files and logs to uncover root causes of problems.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Lead Business Users and Testing Consultant teams completing regression tests to support successful product development stages.
- Directed team members to follow specific testing standards and guidelines as outlined in project requirements.
- Participated in available trainings to improve software knowledge.
- Input test results to relational database management software for use in metadata compilation and study and consultation in future test design.
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
Software Tester
IBM
Johannesburg
2008.09 - 2010.04
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Collaborated with QA team to test software quality through manual and automated testing.
- Collaborated with product owners to stay current on intended functionality.
- Plan & Implement overall testing project strategy throughout the System Development Life Cycle & various cycles of testing.
- Identify and extract requirements & design test plan from provided documentation from wire-frames, Product Definition, technical documentation.
- Evaluating business requirements for testability as well as estimating testing timelines for project planning with stakeholders
- Definition of acceptance success criteria.
- Ensuring that developed products meet design specifications and are aligned to business expectations through regular reporting.
Software Developer
Accenture
Johannesburg
2006.11 - 2008.09
- Updated mobile applications with new subscription content.
- Updated old code bases to modern development standards, improving functionality.
- Presented improvements in the development environment for adopting of preferred coding standards and methodologies.
- Achieving milestones under high-pressured environment.
- Support deployed solutions 24/7 to reduce down-time.
- Designed reusable and reliable code for use within distributed cloud environments.
- Developed software for desktop and mobile operating systems.
- Discussed issues with team members to provide resolution and apply best practices.
- Led version control efforts for organization, employing public and open source repositories.
- Compiling SQL query reports for departments such as revenue per week, popular product purchasing trends marketing strategies.
- Maintain Unix applications to improve efficiency.
- Configuring systems to communicate via XML, Xdime and HTML
Education
Post Graduate Diploma in Business Administration - Business
MANCOSA
Johannesburg, South Africa 2020.02 - Current
Batchelor of Tech: Info Systems & Tech Management - Information Technology
University of Johannesburg
Johannesburg, South Africa 2006.01 - 2008.11
National Diploma in Web Development And Applicatio - Information Technology
Technikon Witwatersrand
Johannesburg, South Africa 2003.02 - 2005.11
Skills
Research and trend analysis
Timeline
Post Graduate Diploma in Business Administration - Business
MANCOSA
2020.02 - Current
Product Manager
MTN SA - EBU (Mobile Telephone Networks - South Africa Enterprise Business Unit)
2018.08 - Current
Software Test Analyst
MTN SA - Consumer (Mobile Telephone Networks South Africa)
2010.06 - 2018.08
Software Tester
IBM
2008.09 - 2010.04
Software Developer
Accenture
2006.11 - 2008.09
Batchelor of Tech: Info Systems & Tech Management - Information Technology
University of Johannesburg
2006.01 - 2008.11
National Diploma in Web Development And Applicatio - Information Technology
Technikon Witwatersrand
2003.02 - 2005.11
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