Siphiwe Sihle Shabalala
IT Technician
Mbombela
Summary
Performance-driving leader adept at aligning cross-departmental objectives to facilitate high-quality, on-time productions and long-term customer loyalty. Creative and innovative problem-solver exercises key strengths in workflow optimization, process re-engineering and strategic scheduling techniques. Offers track record of delivering superior-quality results for industry-leading publication conglomerates. Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Media Manager
Dizana Networx
Mbombela
09.2018 - Current
- Increased brand awareness through creation of innovative print and digital productions for major publications.
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
- Developed content for press releases, websites and social media.
- Led implementation of best practices to support customer service satisfaction initiatives.
- Supported upcoming projects and promoted new product launches.
- Managed company social media pages and increased social media presence, monitoring user engagement.
- Oversaw company media budget, increasing cost efficiency and sales.
- Oversaw team of communications and media relations professionals with focus on achieving PR results.
- Cultivated strong corporate image and identity with clear branding.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
Administrative Clerk
SeaLife Trading Pty Ltd.
Benoni
02.2018 - 03.2019
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated records and files to maintain document compliance.
- Utilized productivity tools to complete tasks and improve performance.
- Input data and processed system change to generate accurate reports.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
IT Technician
Primafacie Investment Solutions
Johannesburg
01.2014 - 07.2017
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Recommended new and replacement hardware and software purchases.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Set up and maintained user accounts and client access.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
Service Desk Technician
T-Systems South Africa
Johannesburg
04.2013 - 07.2013
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided on-call support for critical issues related to [Software].
- Assisted with updating technical support best practices for use by team.
- Maintained and updated [Type] customer service database.
Education
Comptia Network + - Information Communication Technology
CIDA City Campus
Johannesburg 09.2013 - 11.2013
Comptia A+ - Information Communication Technology
CIDA City Campus
Johannesburg 06.2013 - 08.2013
International Computer Driving License - Information Communication Technology
CIDA City Campus
Johannesburg 01.2013 - 04.2013
High School Diploma -
Providence Academy
Johannesburg 01.2011 - 12.2011
Technical Support NQF 4 - Information Communication Technology
CIDA City Campus
Johannesburg 01.2014 - 12.2014
Skills
Computer skills and knowledge
Adobe Photoshop – 2022
Internet browsing – ResearchEmail (Outlook & other)TMSWindows InstallationsNetwork ConfigurationsHardware Installations & ReplacementsSoftware UpdatesRemote DesktopCommunication SkillsVerbal skillsInterpersonal skills: my ability to speak, write and present myself fluently and immaculately has enabled me to have good interpersonal relations with different peopleCommunication planning
Social media coordination
Clerical Support
Attention to Detail
MS Office
Planning and Coordination
Timeline
Media Manager
Dizana Networx
09.2018 - Current
Administrative Clerk
SeaLife Trading Pty Ltd.
02.2018 - 03.2019
Technical Support NQF 4 - Information Communication Technology
CIDA City Campus
01.2014 - 12.2014
IT Technician
Primafacie Investment Solutions
01.2014 - 07.2017
Comptia Network + - Information Communication Technology
CIDA City Campus
09.2013 - 11.2013
Comptia A+ - Information Communication Technology
CIDA City Campus
06.2013 - 08.2013
Service Desk Technician
T-Systems South Africa
04.2013 - 07.2013
International Computer Driving License - Information Communication Technology
CIDA City Campus
01.2013 - 04.2013
High School Diploma -
Providence Academy
01.2011 - 12.2011