Siphiwe Mudluli

Supported the SBSA fraud desk by leading with a service mindset Committed to delivering exceptional results in mitigating fraud risks and protecting client and organisational interests:

Responsibilities:

• Reporting suspected fraud incidents reported by clients and implementing corrective measures to mitigate further risk and providing relevant data for thorough investigations.
• Managed approximately 40 incoming calls per day from customers.
• Assessing unusual/ suspicious activities and recommending mitigation strategies to clients
• Implementing and adhering to processes and systems that monitor transactions in real time such as unusual account behaviour and transactions involving high-risk entities
• Collaborating with clients to understand their specific fraud prevention needs and tailoring solutions accordingly
• Collaborating with team leaders and managers to provide objective data on fraud-related alerts received in everyday queries
• Data protection and privacy, ensuring compliance with the POPI Act to safeguard sensitive customer information from unauthorized access, disclosure or misuse

Part of the She Leads Africa's internship programme where I was involved in driving operational efficiency & improvement of the She Leads Africa's HR business unit.

Responsibilities:

• Assisted in onboarding new hires with seamless orientation programs and informative training sessions.
• Managed candidate tracking system, ensuring accurate documentation of applicant progress throughout interview stages.
• Collaborated closely with managers across departments to understand specific skill requirements for intern roles.
• Facilitated strong relationships with universities and external partners for ongoing talent pipeline development.
• Supported team initiatives by participating in cross-functional projects focused on improving organizational culture and employee engagement.
• Boosted employer branding by collaborating with marketing teams to create engaging content showcasing the company's values and culture. i.e. creating content on LinkedIn.
• Prepared monthly reports on KPIs and insights to support team management