Testamentary Agent
Capital Legacy
03.2021 - Current
Siphiwe Mkhwanazi
Testamentary Agent
Johannesburg,GP
Timeline
Customer Service Representative
Beekman Group
12.2008 - 08.2019
Diploma - Marketing Management
Cornerstone College
2006.05 - 2007.05
Calls center Agent
New Age Solution
06.2005 - 12.2007
Customer Service Representative
Leisure Investment Brokers
02.2001 - 05.2005
Diploma - Marketing
Damelin
Work History
Testamentary Agent
Capital Legacy
03.2021 - Current
- Developed customer relationships to enhance satisfaction and loyalty.
- Resolved client inquiries efficiently, ensuring timely communication and support.
- Analyzed market trends to identify opportunities for service improvement.
- Implemented feedback mechanisms to gather insights and improve service delivery standards.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Increased customer satisfaction with personalized follow-up strategies.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Developed referral program that significantly expanded client base.
- Prepared and presented contracts and other legal documents to clients.
- Developed new business and managed new and existing clients.
Customer Service Representative
Beekman Group
12.2008 - 08.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Documented customer feedback for team review, contributing to service improvements.
Calls center Agent
New Age Solution
06.2005 - 12.2007
- Managed high-volume inbound calls, ensuring prompt and effective customer service responses.
- Resolved customer inquiries by utilizing knowledge of products, services, and company policies.
- Documented interactions accurately in CRM systems, maintaining detailed records for follow-up actions.
- Collaborated with team members to improve call handling processes and enhance customer satisfaction rates.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Leisure Investment Brokers
02.2001 - 05.2005
- Adapted to changing situations while maintaining a positive customer experience.
- Collaborated with colleagues to improve workflow processes and communication strategies.
- Documented customer feedback for team review, contributing to service improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Education
Diploma - Marketing
Damelin
Braamfountein Diploma - Marketing Management
Cornerstone College
Randburg 2006.05 - 2007.05
Skills
- skills
- Positive attitude
- Customer service and care
- Goal-oriented mindset
- Customer complaint resolution
- Service support
- Recordkeeping proficiency
- Product sales
- Sales closing
- Professional networking
- Meeting coordination
- Client interviews
- Lead prospecting
- Legal advisory
- Cold calling
- Resolving customer issues
- Follow-up calling
- Microsoft office
- Meeting arrangements
Summary
Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands. Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Flexible work hoursPersonal development programsWork from home optionQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins