Siphiwe Lucy Sibiya

• Successfully handled all guest reservation calls, providing profession. with inquiries and bookings.
• Quoted rates accurately for individual and group bookings, ensuring with hotel's rate schedule.
• Managed reservations efficiently using Opera Fidelio/Property Mana
System for both individuals and group blocks.
• Generated and sent confirmations, pro forma invoices, and contracts bookings.
• Ensured accuracy of guest profiles and billing information in PMS contributing to seamless guest experiences.
• Followed up on prepayments, travel agent vouchers, and provisional converting them into confirmed reservations.
• Maintained up-to-date knowledge of room availability, rates, and pro optimize bookings.
• Acted as liaison between guests, front office, and sales teams for coordination.
• Delivered exceptional customer service by addressing changes, cancellation and special requests promptly.
• Supported revenue optimization through upselling rooms and prompt additional services.
• Assisted with daily reports and other reservation-related administration ensuring operational efficiency.

• Verify an average of 300 waybills on daily basis
• Resolve queries on unverified waybills
• Capturing & verifying waybills received from the other branches
• File all documents on daily basis
• Inserting customer order number where required
• Liaising with internal customers
• Checking the weight alerted & unusual weight report
• Checking the correct store account has been used
• Removal of additional amounts loaded in error
• Clearing of the Dummy/ Skeletons waybills
• Voiding of waybills created in error i.e shipments with no movements
• Confirming approval for High value shipments with necessary stakeholders

• Updating payments on the system using my school report
• Preparing Exam files
• Briefing students on Examination rules
• Running examinations
• Preparing Exam paper work
• Managing day-to-day running of the business
• Filling in Examination Entry forms for the students
• Dealing with staff and students queries
• Addressing staff meetings
• Compiling monthly financial report
• Handling cash payments & EFT payments
• Admin
• Drawing of files & maintenance of files
• Updating Register

• Handling all the cash transactions
• Receiving payments by cash, credit card & debit cards
• Processing threshold vouchers
• Guiding and solving queries of customers
• Answering phone calls
• Training of new appointed till operators
• I've trained for a Pay Point Controller position