Siphindile Precious Mbanjwa
Administrator
Durban
Summary
I am currently employed as a Client service administrator at Safrican Insurance. I have been successfully self managing the branch in Pietermaritzburg for the past three years, and this responsibility has honed my leadership skills.
I am knowledgeable and dedicated customer service professional with extensive experience . I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed and process optimization.
I am articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Working in a fast pace industry has enhanced my multi tasking skills, and I am a fast leaner.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Client Service Administrator
Safrican Insurance Company
Pietermaritzburg
07.2018 - Current
- Assisting all clients with queries (walk-in, telephone, fax and e-mail queries )
- Answering all client service department calls with a volume of 60 calls per day and coordinating department schedules to maximize coverage during peak hours.
- Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
- Ensuring that New Business take on requirements are adhered to and ensuring that the new business Kit is sent to onboarding clients.
- Accountable for the administrative support to sales teams, scheduling meetings on behalf of the manager, tracking quotes with Safrisk and building relationships with internal and external clients.
- Amending benefits and personal details of members and dependants.
- Assisting management with all travel and accommodation bookings.
- Arranging meetings, interviews and trainings when necessary and preparing the boardroom.
- Minimize operational costs by avoiding unnecessary expenditure.
- Assisting the facilities with recording and filing all office assets, assisting with reporting damaged office equipment.
- Responsible for petty cash reconciliation, re-imbursement's and travel claims.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team
Receptionist
Ascot Bush Lodge
Pietermaritzburg
02.2012 - 06.2017
- Responsible for answering the switchboard and directing calls to the relevant staff/ department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Restocking supplies and submitting purchase orders to maintain stock levels.
- Attending to bookings and event venue bookings.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained bookings and payments records accurately.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Sales Consultant
Nashua Mobile
Pietermaritzburg
03.2009 - 11.2011
- Evaluated customer purchase requirements and recommended best-fit cell phone contracts and devices the company was offering.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Retained consistent client base by conducting market research to develop brand strategy.
Education
Diploma - Public Administration
Durban University of Technology
Pietermaritzburg 01.2020 - 12.2022
High School Diploma -
Heritage Academy
Pietermaritzburg 01.2008 - 12.2008
Skills
Excellent communication skills
undefinedTimeline
Diploma - Public Administration
Durban University of Technology
01.2020 - 12.2022
Client Service Administrator
Safrican Insurance Company
07.2018 - Current
Receptionist
Ascot Bush Lodge
02.2012 - 06.2017
Sales Consultant
Nashua Mobile
03.2009 - 11.2011
High School Diploma -
Heritage Academy
01.2008 - 12.2008
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