Siphindile Precious Mbanjwa
Administrator
Durban
Summary
I am currently employed as a Client service administrator at Safrican Insurance. I have been successfully self managing the branch in Pietermaritzburg for the past three years, and this responsibility has honed my leadership skills.
I am knowledgeable and dedicated customer service professional with extensive experience . I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed and process optimization.
I am articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Working in a fast pace industry has enhanced my multi tasking skills, and I am a fast leaner.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Client Service Administrator
Safrican Insurance Company
Pietermaritzburg
07.2018 - Current
- Assisting all clients with queries (walk-in, telephone, fax and e-mail queries )
- Answering all client service department calls with a volume of 60 calls per day and coordinating department schedules to maximize coverage during peak hours.
- Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
- Ensuring that New Business take on requirements are adhered to and ensuring that the new business Kit is sent to onboarding clients.
- Accountable for the administrative support to sales teams, scheduling meetings on behalf of the manager, tracking quotes with Safrisk and building relationships with internal and external clients.
- Amending benefits and personal details of members and dependants.
- Assisting management with all travel and accommodation bookings.
- Arranging meetings, interviews and trainings when necessary and preparing the boardroom.
- Minimize operational costs by avoiding unnecessary expenditure.
- Assisting the facilities with recording and filing all office assets, assisting with reporting damaged office equipment.
- Responsible for petty cash reconciliation, re-imbursement's and travel claims.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team
Receptionist
Ascot Bush Lodge
Pietermaritzburg
02.2012 - 06.2017
- Responsible for answering the switchboard and directing calls to the relevant staff/ department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Restocking supplies and submitting purchase orders to maintain stock levels.
- Attending to bookings and event venue bookings.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained bookings and payments records accurately.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Sales Consultant
Nashua Mobile
Pietermaritzburg
03.2009 - 11.2011
- Evaluated customer purchase requirements and recommended best-fit cell phone contracts and devices the company was offering.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Retained consistent client base by conducting market research to develop brand strategy.
Education
Diploma - Public Administration
Durban University of Technology
Pietermaritzburg 01.2020 - 12.2022
High School Diploma -
Heritage Academy
Pietermaritzburg 01.2008 - 12.2008
Skills
Excellent communication skills
Computer literate (MS Word, Power point, MS Excel) and virtual meeting software ie MsTeams
Strong administrative and record keeping skills
Excellent Office management skills
Good attention to detail
I am a team player
Strong organizational skills
Timeline
Diploma - Public Administration
Durban University of Technology
01.2020 - 12.2022
Client Service Administrator
Safrican Insurance Company
07.2018 - Current
Receptionist
Ascot Bush Lodge
02.2012 - 06.2017
Sales Consultant
Nashua Mobile
03.2009 - 11.2011
High School Diploma -
Heritage Academy
01.2008 - 12.2008