Customer Experience Agent with over 6 years of experience in FinTech, ecommerce, and digital services. Expertise in executing complex workflows and standard operating procedures with high accuracy. Skilled in multi-channel support, fraud detection, and effectively managing escalations. Focused on driving continuous improvement and enhancing operational efficiency through teamwork.
Zendesk, Salesforce, Intercom, Freshdesk, Jira, Slack, Google Workspace, Microsoft Office Suite (Excel, Word), Google Sheets
HyperionDev - Enrolled & In Progress
Udemy - In Progress
Udemy - Completed