Administration
Siphesihle Nxumalo
Information And Knowledge Management
Dannhauser
Summary
A detail-oriented Information & Knowledge Management graduate with expertise in
records management, competitive intelligence, and business intelligence.
Proficient in optimizing data retrieval systems, managing digital content, and
leveraging AI-driven solutions. Passionate about using data to enhance decision-
making and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Community Volunteer (Information Management)
Counselor Mthembu
11.2024 - Current
- Boosted local economic growth by supporting small businesses and encouraging residents to shop locally through various promotional campaigns.
- Empowered individuals experiencing homelessness by serving meals in soup kitchens or preparing food packages for distribution centers.
- Promoted better health outcomes for the community by volunteering at vaccination clinics or blood drives.
- Facilitated workshops for community members on topics including health education, financial literacy, and job readiness skills.
- Assisting community members with digital literacy
- Organizing and managing information for small community projects
- Basic data capturing and document digitization
Shop Assistant
Pikos TuckShop
01.2024 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Checked incoming orders and organized new stock.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Helped managers with daily checklists and last-minute requirements.
- Supported promotional events by setting up displays and distributing flyers, increasing customer engagement and sales.
- Provided exceptional customer service for increased customer satisfaction and repeat business.
- Helped customers make informed decisions, providing detailed product information and advice.
Self-Taught AI Researcher
N/A
02.2023 - Current
- Exploring and testing AI tools like ChatGPT MidJourney, and Google Bard
- Researching how AI impacts Information and Knowledge Management
- Sharing insights with your network
- Investigated available resources to develop more useful project plans.
- Utilized natural language processing algorithms to classify customer feedback.
Junior Data Entry Clerk (Freelance/Volunteer)
DataVerse Solutions
07.2023 - 11.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Bachelor - Information Management
University of Johannesburg
Johannesburg, South Africa10.2024
Skills
Web Content management
Competitive Intelligence Analysis
Social Media Management
Information Management
Records Management
Records Broker
Knowledge Management
Community Relations
Program Promotion
Team Work
Communication
Problem Solving
Additional Information
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Basic knowledge of Data Management Systems (Google Sheets, SharePoint)
- Familiar with AI Tools for Information Management (ChatGPT, Google Bard, Microsoft Copilot)
- Self-taught in Digital Content Management Tools (WordPress, Canva, Google Sites)
- Volunteer experience in Community Service Projects
- Passion for Knowledge Sharing, Research, and Digital Transformation
- Currently exploring Data Analytics and Knowledge Management Trends
- I'm passionate about how Artificial Intelligence is reshaping Information Management and always looking for opportunities to learn and contribute.
Certification
Artificial Intelligence in the 4IR (SLP) at UJ
Interests
Technology
Timeline
Community Volunteer (Information Management)
Counselor Mthembu
11.2024 - Current
Artificial Intelligence in the 4IR (SLP) at UJ
10-2024
Shop Assistant
Pikos TuckShop
01.2024 - Current
Junior Data Entry Clerk (Freelance/Volunteer)
DataVerse Solutions
07.2023 - 11.2023
Self-Taught AI Researcher
N/A
02.2023 - Current
Bachelor - Information Management
University of Johannesburg