Summary
Overview
Work History
Education
Skills
PERSONAL INFORMATION
REFERENCES
Timeline
Generic

Siphesihle Ntshiqa

Data Capturer
Hermanus

Summary

Dynamic administrative professional with proven adaptability and critical thinking skills, honed at Overstrand Municipality. Expert in data entry and client service, successfully managing sensitive information and improving document organization. Recognized for enhancing operational efficiency and delivering exceptional support to clients, ensuring a welcoming environment and streamlined processes.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Administrative Assistant

Overstrand Municipality
12.2023 - Current
  • Assist with traffic fines queries
  • Assist clients to prepare and submit representations/appeals to our additional court.
  • Capture representation results.
  • Capture court results.
  • Assist and give guidance to clients with their disability cards applications.
  • Verify if all documents are legit and filled in correctly.
  • Capture 56 and 341 notices using TCS system.
  • Answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Data Capturer

Aids Healthcare Foundation
08.2021 - 07.2023
  • Conducting annual chart audits using online database system
  • Capturing of client satisfaction survey.
  • Capturing of client information on excel spreadsheet.
  • Rearranging and sorting the filing system in the file store.
  • Tracking art clients information using tier.net.
  • Recording information from patient files to our spreadsheet for capturing.

Front Desk Receptionist/Temp Admin

Theewaterskloof Municipality
09.2019 - 06.2022
  • Opening land use, liquor licenses and spaza shops applications and renewals of existing applications.
  • Organizing and scheduling appointments.
  • Meeting preparations, taking,compiling and distribute meeting minutes.
  • Answering and directing phone calls to designated offices.
  • Sending emails and letters to clients.
  • Attending enquiries via email and phone calls.
  • Compiling and managing daily attendance register for the office.
  • Keeping stock of office supplies.
  • Ordering of office equipments, sending out quotation requests to various stationery and office furniture shops.
  • Greeting guests at front desk and engaging in pleasant conversations while managing check-in process.
  • Maintaining organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handling sensitive customer information with confidentiality, adhering to company privacy guidelines.

Education

Public Management N6

Boland College
Caledon, South Africa
06-2020

National Senior Certificate

Blythswood Institution
Nqamakwe, South Africa
12-2013

Skills

  • Adaptability
  • Office administration
  • Administrative support
  • Data entry
  • Computer skills
  • Critical thinking
  • Time management
  • Client service
  • Active listening

PERSONAL INFORMATION

Date of birth 

1994/07/13

Gender 

Female

Nationality

South African

REFERENCES

Mrs M Joloza

Senior Clerk

Overstrand Municipality

0713120344


 Mrs N Dlamini

Data coordinator

Aids Healthcare Foundation

0835822123


Mr D Metuse

Building Inspector manager

Theewaterskloof Municipality

0789023608

Timeline

Administrative Assistant

Overstrand Municipality
12.2023 - Current

Data Capturer

Aids Healthcare Foundation
08.2021 - 07.2023

Front Desk Receptionist/Temp Admin

Theewaterskloof Municipality
09.2019 - 06.2022

Public Management N6

Boland College

National Senior Certificate

Blythswood Institution

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Siphesihle NtshiqaData Capturer