Hi, I’m
Siphesihle Ntanza
IT Technician/Field Engineer
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
11
years of professional experience
Work History
XComputersDurban
IT Technician
04.2020 - Current
Job overview
- Maintain office PCs, networks and mobile devices.
- Responds to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Monitors server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Huios HoldingsDurban
Telecommunications Technician
01.2017 - 03.2020
Job overview
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed wiring, cabling and networking hardware on customer premises.
AVBOBStanger
Sales Representative
01.2013 - 07.2016
Job overview
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
Nkonka High SchoolPort Shepstone
High School Diploma
01.2006 - 12.2010
Damelin Durban
No Degree from Information Technology
04.2001
UdemyOnline
No Degree from A+
04.2001
Skills
Help Desk Operations
Desktop Technical Support
Wireless Networking
Application installations
Peripheral maintenance
Help desk support
Network component installations
Email account set up
Operating system testing
Technical Support
Desktop and laptop installations
Hardware and software installation
Virus and malware prevention
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
IT Technician
XComputers
04.2020 - Current
Telecommunications Technician
Huios Holdings
01.2017 - 03.2020
Sales Representative
AVBOB
01.2013 - 07.2016
Nkonka High School
High School Diploma
01.2006 - 12.2010
Damelin
No Degree from Information Technology
04.2001
Udemy
No Degree from A+
04.2001