Siphesihle Mthimkulu
Customer Service Agent
Johannesburg
Summary
Seeking an opportunity to utilize my skills and qualifications in a collaborative environment, making a meaningful impact and advancing my professional journey.
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
1824
1824
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Service Agent
Telesure Investment Holdings
Johannesburg
08.202 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisting with claims capturing, confirming MOC and arranging for car hire.
- Third-party claims capture
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Filed and tracked insurance claims and communicated claims status to clients
Customer Service Advisor
FNB Life
Johannesburg
02.2023 - 07.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Manage the various insurance streams processes in line with the relevant SOP. Assist with implementation and adherence of policies related to insurance and risk. Notify insurance broker of incidents that have occurred in line with the relevant SOP. Work with external and internal to timeously resolve and settle insurance claims.
Executive Agent
Aegis Startek
Johannesburg
10.202 - 01.2023
- I facilitated the administration of Subscriptions For a UK Based Publication
- My Duties Included New Sales, Retentions, Upselling And Heading The Emails Team Handling App Queries
Online English Teacher
EF Education First
Johannesburg
12.2015 - 03.2018
- I taught English To Non English Speaking Students In China, parts Of Europe And South America
- My facilitated And moderated Lessons To Students Of Different Speaking Levels
Education
BA LAW - Law
University Of Johannesburg
JOHANNESBURG,SOUTH AFRICA 02.2012 - 04.2018
No Degree - Class of Business-Personal Lines
Faisit
Johannesburg 10.2023 - 10.2023
Skills
- Active listening
- Adaptability
- Attention to detail
- Collaboration
- Communication
- Claim
- Conflict resolution
- Customer Service
- Problem solving
- Time management
- Administration
- Risk Analysis
- Legal Research
- Microsoft Office
- Claims
- Financial Advisory
- Legal compliance
- Client relationship management
- Dispute resolution
Personal Information
- Date of Birth: 06/29/93
- Gender: Female
- Nationality: South African
Timeline
No Degree - Class of Business-Personal Lines
Faisit
10.2023 - 10.2023
Customer Service Advisor
FNB Life
02.2023 - 07.2023
Online English Teacher
EF Education First
12.2015 - 03.2018
BA LAW - Law
University Of Johannesburg
02.2012 - 04.2018
Executive Agent
Aegis Startek
10.202 - 01.2023
Customer Service Agent
Telesure Investment Holdings
08.202 - Current
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