Siphesihle Mcoki
GRN Clerk
Walmer Estate,Western Cape
Summary
Detail-oriented administrative professional with over five years of experience in customer care and operational support, complemented by three years of specialised experience in finance-related administration. Adept at data entry, invoice processing, and resolving queries efficiently in high-pressure environments. Proficient in maintaining compliance with SARS legislative requirements and ensuring the accuracy of records. Known for excellent time management, strong communication skills, and a commitment to meeting deadlines while delivering high-quality results.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
GRN Clerk
UPD
Cape Town
10.2020 - Current
- Processed supplier invoices and updated stock records accurately using SAP
- Created and maintained bin locations to optimise stock organisation
- Conducted stock counts and reconciled discrepancies to maintain accurate inventory
- Ensured all driver vehicles met compliance standards before offloading stock
- Addressed and resolved escalated client queries efficiently through various channels
- Enhanced office organisation with regular maintenance of files, records, and supplies inventory.
Customer Care Agent
DSV
Cape Town
01.2015 - 03.2020
- Assisted clients with inquiries, ensuring prompt resolution of issues
- Captured and managed client documentation (FICA) with a focus on accuracy
- Coordinated approximately 60 inbound and outbound calls daily to arrange deliveries and resolve concerns within SLA timelines.
- Tracked shipments using internal systems, ensuring updated and precise records
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
Education
Diploma - Marketing
Cape Peninsula University of Technology (CPUT)
Matric - undefined
Tsomo SSS
01.2010 - 12.2010
Skills
Invoice Processing & Data Entry: Expertise in accurate documentation and system updates using SAP
Query Resolution: Skilled at resolving escalated client issues via email, phone, and chat
Attention to Detail: Ensures accuracy in financial documentation and compliance with regulations
Time Management: Meets deadlines consistently in fast-paced, high-pressure environments
Strong Communication: Excels in verbal and written communication with clients and internal teams
Problem-Solving: Effectively identifies and addresses operational challenges
Compliance Knowledge: Familiar with SARS invoice requirements and POPIA standards
Certification
Fundamentals of Digital Marketing, Google Garage, 2023
References
- Fabian Booysen, 082 579 2154, 021 550 1418
- Asanda Mgaju, 062 001 3232, 021 460 1716
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
GRN Clerk
UPD
10.2020 - Current
Customer Care Agent
DSV
01.2015 - 03.2020
Matric - undefined
Tsomo SSS
01.2010 - 12.2010
Diploma - Marketing
Cape Peninsula University of Technology (CPUT)