Reading
Siphesihle Mbongwa
Johannesburg
Overview
6
6
years of professional experience
Work History
Retention Agent
Outsurance Shared Services
Centurion
11.2022 - Current
- Assist customers in retaining their business with the company various ways such us negotiating pricing and selling on the product.
- Analyzed customer feedback to identify areas for improvement, implementing necessary changes for better results.
- Maintained detailed records of interactions with clients for accurate reporting purposes.
- Collaborated with other departments to resolve complex issues, improving overall customer experience.
Call Center Sales Representative
Outsurance
Centurion
11.2021 - 10.2022
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
Administrator
Jr Promotions
Midrand
07.2021 - 10.2021
- Collected, validated, and distributed information to employees.
- Maintained personnel records and updated internal databases to support document management.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Improved employee productivity with effective time management strategies for daily tasks.
Till Packer
Checkers
Randburg
05.2021 - 06.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Complied with safety, health, and environmental regulations as prescribed by law.
Promotions Team Member
LWC
Fourways
01.2019 - 05.2021
- Strengthened relationships with clients, securing repeat bookings for future promotions.
- Improved customer experience by addressing inquiries and providing product information during promotions.
- Proactively identified opportunities for cross-promotion with other brands or businesses, resulting in mutually beneficial partnerships.
- Demonstrated exceptional communication skills while representing brands at various promotional venues.
Education
Higher Certificate In Local Government - Public Management
University of Johannesburg
Auckland Park National Diploma In Public Management - Public Administration And Services
Richfield Graduate Institution of Technology
Braamfontein 07.2020
Interests
Writing
Volunteering
Timeline
Retention Agent
Outsurance Shared Services
11.2022 - Current
Call Center Sales Representative
Outsurance
11.2021 - 10.2022
Administrator
Jr Promotions
07.2021 - 10.2021
Till Packer
Checkers
05.2021 - 06.2021
Promotions Team Member
LWC
01.2019 - 05.2021
Higher Certificate In Local Government - Public Management
University of Johannesburg
National Diploma In Public Management - Public Administration And Services
Richfield Graduate Institution of Technology