Reading
Siphesihle Mbongwa
Johannesburg
Overview
6
6
years of professional experience
Work History
Retention Agent
Outsurance Shared Services
Centurion
11.2022 - Current
- Assist customers in retaining their business with the company various ways such us negotiating pricing and selling on the product.
- Analyzed customer feedback to identify areas for improvement, implementing necessary changes for better results.
- Maintained detailed records of interactions with clients for accurate reporting purposes.
- Collaborated with other departments to resolve complex issues, improving overall customer experience.
Call Center Sales Representative
Outsurance
Centurion
11.2021 - 10.2022
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
Administrator
Jr Promotions
Midrand
07.2021 - 10.2021
- Collected, validated, and distributed information to employees.
- Maintained personnel records and updated internal databases to support document management.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Improved employee productivity with effective time management strategies for daily tasks.
Till Packer
Checkers
Randburg
05.2021 - 06.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Complied with safety, health, and environmental regulations as prescribed by law.
Promotions Team Member
LWC
Fourways
01.2019 - 05.2021
- Strengthened relationships with clients, securing repeat bookings for future promotions.
- Improved customer experience by addressing inquiries and providing product information during promotions.
- Proactively identified opportunities for cross-promotion with other brands or businesses, resulting in mutually beneficial partnerships.
- Demonstrated exceptional communication skills while representing brands at various promotional venues.
Education
Higher Certificate In Local Government - Public Management
University of Johannesburg
Auckland Park National Diploma In Public Management - Public Administration And Services
Richfield Graduate Institution of Technology
Braamfontein 07.2020
Interests
Writing
Volunteering
Timeline
Retention Agent
Outsurance Shared Services
11.2022 - Current
Call Center Sales Representative
Outsurance
11.2021 - 10.2022
Administrator
Jr Promotions
07.2021 - 10.2021
Till Packer
Checkers
05.2021 - 06.2021
Promotions Team Member
LWC
01.2019 - 05.2021
Higher Certificate In Local Government - Public Management
University of Johannesburg
National Diploma In Public Management - Public Administration And Services
Richfield Graduate Institution of Technology
Similar Profiles
KATLEGOP. MAMABOLOKATLEGOP. MAMABOLO
Customer Relations Advisor at Outsurance Shared ServicesCustomer Relations Advisor at Outsurance Shared Services
Lukas DouglasLukas Douglas
ICT Portfolio Controller (Contractor) at Shared Health Manitoba – Digital Shared ServicesICT Portfolio Controller (Contractor) at Shared Health Manitoba – Digital Shared Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Shubho BanerjeeShubho Banerjee
Technical Lead at Wunderman Thompson (VML)Technical Lead at Wunderman Thompson (VML)
MOLAMODI KLAAS MAKGOPAMOLAMODI KLAAS MAKGOPA
Truck Driver at DSV LogisticsTruck Driver at DSV Logistics