Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Hi, I’m

Siphesihle Langa

Consultant
Pinetown
Siphesihle Langa

Summary

A sales professional with extensive experience in making customer loyalty towards products/service and company. Excellent problem-solving capability in a critical situation. Results-driven committed to continuous growth in sales revenue. Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Efficient and accurate professional with 10 years of Sales and Service Consulting experience.

Overview

10
years of professional experience
2
years of post-secondary education
2
Certifications
2
Languages

Work History

Capitec Bank (Pty) Ltd
Pinetown

Service Consultant
04.2015 - Current

Job overview

  • Provide excellent customer service by fulfilling and exceeding client's expressed needs
  • Accurately and timeously gather and capture client information for loan approvals
  • Conduct deposit/enquiry transactions
  • Maintain skills, knowledge and competencies in order to sell products and services in best interest of client
  • Build and maintain positive relationships with clients
  • Act as primary contact for any client inquiries and concerns
  • Obtain client feedback and recommend service improvements
  • Develop innovative approaches to improve client service efficiency
  • Develop quality service programs to ensure client retention
  • Provide support in introduction of new products and services
  • Maintain database of clients and communication documents
  • Review loan applications and recommend approval or denial of applications based on criteria set by financial institution
  • Training new employees on banking procedures and policies
  • Recommending new strategies for improving customer service and increasing revenues from existing products and services.
  • Wrote service orders and updated schedules.
  • Managed portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Served as key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of process.

Capitec Bank (Pty) Ltd
Pinetown

Customer Service Champion
06.2014 - 03.2015

Job overview

  • Liaise with clients through various communication channels in effort to ensure customer satisfaction
  • Implementation of best practice to ensure continuous improvement of service delivery.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Education

Mangosuthu University of Technology
Durban, South Africa

National Diploma in Finance & Accounting (Public) from Accounting And Finance
01.2011 - 01.2013

Skills

    Customer Relations

undefined

Certification

Regulatory Exam 5

Reference

  • Mrs Thandeka Luthuli, Regional Manager, Capitec Bank (Pty) Ltd, thandekaluthuli@capitecbank.co.za, +27 81 345 8572
  • Miss Nokubonga Hadebe, Assistant Branch Manager, Capitec ) Ltd, thandekaluthuli@capitecbank.co.za, +27 73 347 8119 / +27 87 756 0399
  • Mr Dalvin Pillay, Branch Manager at Capitec Bank Pty Ltd, Br002017@capitecbank.co.za, +27 76 453 0600 / +27 87 756 0399

Timeline

Agile Banking Professional -NQF 5

09-2023

Regulatory Exam 5

09-2019

Service Consultant

Capitec Bank (Pty) Ltd
04.2015 - Current

Customer Service Champion

Capitec Bank (Pty) Ltd
06.2014 - 03.2015

Mangosuthu University of Technology

National Diploma in Finance & Accounting (Public) from Accounting And Finance
01.2011 - 01.2013

Similar Profiles

CREATE PROFILE
Siphesihle LangaConsultant