Siphesihle Kwelemthini
NH Hotels Johannesburg Sandton
Roodepoort
3
Languages
1
year of professional experience
Friendly and reliable individual with experience in customer service, front desk operations, housekeeping, administration, and operational support. Skilled in welcoming visitors, handling customer enquiries, managing bookings, maintaining records, and supporting day-to-day business operations.
Able to work effectively in fast-paced environments, pay close attention to detail, and deliver excellent service to customers and colleagues.
Experienced in maintaining high standards of organisation, cleanliness, and efficiency while working as part of a team. Eager to continue learning, develop new skills, and contribute positively to an organisation's success.
Work History
Front Desk Trainee
6 Months- Greeted and welcomed visitors and clients, creating a positive first impression.
- Check guests in and out of their rooms, ensuring smooth check-in and check-out processes.
- Answer guest inquiries and make recommendations for local activities and dining options.
- Stored luggage and coordinated transportation arrangements, enhancing guest convenience.
- Maintain guest records and ensure accurate check-in/check-out logs.
- Maintained guest records and ensured accuracy of check-in/check-out logs, supporting seamless operations.
- Maintain basic office supplies and operate office machines (printers, copiers, fax).
Housekeeping Trainee
3 Months- Ensured cleanliness and sanitization of guest rooms and public areas.
- Organized spaces for optimal functionality and ease of access for guests and staff.
- Prepped guest rooms, ensuring amenities were restocked and the aesthetic was set.
- Tracked inventory and restocked cleaning supplies to ensure operational readiness.
- Managed laundry and linen care, ensuring all fabrics were clean and properly stored.
- Tracked inventory and restocked necessary cleaning supplies.
- Maintained cleanliness in high-traffic public areas, enhancing guest experience and safety.
Education
NVQ Level 2 - Hospitality
Skills
Reservation management
Customer Service
Technical (Opera PMS
Booking.com)
Basic Administrative (Using MS Office or Google Suite (Excel
Word
Gmail))
Time Management & Efficiency
Hygiene & Health Regulations
Conflict Resolution
Leadership & Supervision
Languages
English – Fluent
Xhosa – Native
Zulu – Proficient
Timeline
Front Desk Trainee
NH Hotels Johannesburg Sandton
09.2024 - 03.2025Read More
Housekeeping Trainee
NH Hotels Sandton Johannesburg
06.2024 - 09.2024Read More
HHO Enterprise
NVQ Level 2 from Hospitality
Read More