Siphesihle Khumalo

• Assist students with Private Accommodation inquiries
• Planed of the 2025 Residence Application Pop-Up

· Front/ help desk assistant

· Private Accommodation assistant

· Residence life assistant

· Residence life assistant

Ø program planning, including vetting proposals and assisting Residence Life Officers (RLOs), Resident Assistants (RAs), and the House Committee in organizing events.

Ø develop engaging programs, allocate budgets effectively, and establish a Plan of Action (POA) to guide our initiatives throughout the semester.

Ø worked closely with two RLOs to develop programs, allocate budgets, and create a Plan of Action (POA), enhancing my ability to organize structured and impactful residence life initiatives.

Ø Organized the Year-End Function for RAs and House Committee members and contributed to the planning of the 2024 RA Training Program.

Ø planning and execution of the first Residence Application Roadshow

• Liaison between companies and their customers.
• Address customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships.
• Handle inquiries and requests from clients and address their needs.
• Serve as the main point of contact in all matters related to client and customer concerns and needs.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
• Generate progress reports for clients and senior leaders within the organization.
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Build and strengthen client relationships to achieve long-term partnerships.
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.

• Direct the development of plans for the fleet to achieve targets.
• Develop plans for fleet improvements.
• Manage, direct, and monitor the condition and performance of the fleet to increase efficiency and maximize service, performance, value, and profit.
• Effective liaison, support, and assistance with the whole organization.
• Ensuring that the team understands the duties of the fleet team and its role within the organization.
• Perform general administrative duties.
• Organize meetings and minute-taking.
• Finance officer
• Records management
• Compile monthly expenditure report, compile monthly expense and sales report for accountant.
• Process insurance claims
• Supervise three administrators, 12 drivers, and 8 general workers.