Siphesihle Budaza

Friendly and proficient inbound customer services agent with 7 years + of exceptional customer services experience. Proven ability to establish excellent communication and relationships with customers while exceeding organizational metrics. Organized, data-driven, strategic planner and skilled collaborator dedicated to exceeding customer expectations. With a strong background with both frontline and supervisory roles I excel at identifying areas of improvement, analyzing customer feedback while being empathic to customers issues. Resolving an average of 95 customer enquiries daily, including technical support, billing, customer escalations via phone, chat and emails while maintaining 92 % first contact resolution rate with 30 seconds after call time.