Siphelele S. Mthethwa
Springs
Summary
Dynamic Network Marketer with a proven track record at Norland Industrial Group, excelling in strategic thinking and operational efficiency. Adept at fostering client relationships and generating sales opportunities, I leverage creative problem-solving to drive results and enhance customer satisfaction. Proficient in MS Office Suite, I consistently deliver impactful marketing initiatives.
Overview
13
13
years of professional experience
Work History
Network Marketer
Norland Industrial Group
Sandton
06.2018 - 08.2024
- Conduct network marketing activities, attending trade shows, conferences, and seminars.
- Prepare sales documents, completed deals, and maintained records.
- Facilitate collaboration with logistics to ensure on-schedule product deliveries.
- Assess client needs to provide tailored recommendations for optimal products and services.
Welcome receptionist
Planet Fitness
03.2015 - 01.2016
- Welcome members, giving access and ensuring they have a pleasant session
- Call handling
- Check and update client account details
- Debt collection and payment processing
- Open new and close retired accounts
- Customer care on behalf and hand in hand with the call centre
Customer Care Liaison & Account Manager
Ananzi.co.za (Brabys digital)
Johnnessburg
07.2013 - 06.2015
- Managed customer inquiries, complaints, and service requests with professionalism and efficiency.
- Coordinated with internal departments to address customer concerns, and provide timely solutions.
- Assisted users with search-related inquiries, troubleshooting technical issues, and optimizing their search experience.
- Provided support via email and phone to resolve customer concerns efficiently and professionally.
- Guided users on best practices for search engine usage, account management, and advertising services.
- Educated clients on new features, updates, and tools to enhance their search experience.
- Collaborated with technical teams to escalate and resolve complex issues promptly.
- Built and nurtured strong customer relationships to enhance satisfaction and loyalty.
- Maintained accurate records of customer interactions and solutions for future reference.
- Ensured compliance with company policies and industry standards while handling customer data and queries.
- Monitored service trends and provided insights to management to improve customer experience.
- Managed a portfolio of accounts, maintaining strong client relationships and driving customer retention.
- Used industry contacts to generate new business opportunities and expand the customer base.
- Interacted and coordinated with the sales team and other departments working on the same accounts.
Customer Care Consultant Vodafone /Inbound Call Center Representative
Web-Help (Vodafone United Kingdom)
Parktown Johannesburg
07.2014 - 12.2014
- Handled inbound customer inquiries, complaints, and service requests with professionalism and efficiency.
- Provided exceptional customer support via phone and chat, ensuring timely issue resolution.
- Assisted customers with Vodafone services, including billing inquiries, plan upgrades, technical troubleshooting, and account management.
- Delivered exceptional customer support while effectively managing a high volume of incoming calls each shift.
- Processed account changes, payments, and service requests while ensuring data accuracy and compliance with company policies.
- Resolved technical issues related to mobile networks, broadband, and other Vodafone services.
- Maintained a high level of customer satisfaction by delivering personalized, solution-oriented support.
- Escalated complex cases to relevant departments, and followed up to ensure resolution.
- Adhered to performance targets, including call handling time, customer satisfaction, and first-call resolution rates.
- Recorded and updated customer interactions in CRM systems for future reference and service improvement.
- Provided feedback to management on customer concerns, service issues, and process improvements.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
Sales and Distribution (Part-Time)
Winalite South Africa
11.2013 - 03.2014
- Developed and maintained relationships with clients, distributors, and retailers to ensure a smooth product flow.
- Maintain and extend the sales territory.
- Implemented effective branding techniques leading to improved recognition.
- Conducted training and provided support to sales teams and distribution partners, leveraging company resources to enhance productivity.
- Generated consistent sales for multiple accounts, meeting the company's objectives.
- Identify new sales opportunities within existing accounts to maintain a client-account manager relationship by up-selling and cross-selling.
- Monitor and update client records.
- Identified new business opportunities and implemented sales strategies to achieve targets.
- Work closely with my manager.
Brand Promotion and Merchandizing
Silverline Beverages
12.2012 - 10.2013
- Product Display Management: Designed and maintained attractive product displays in retail settings to ensure brand consistency and maximize consumer engagement.
- Customer Outreach: Proactively reached out to interested customers with relevant details, tailoring content to meet audience-specific needs.
- Product Education: Delivered product information through lectures, films, charts, and slide shows.
- Collaborative Promotions: Worked closely with sales, marketing, and retail partners to coordinate promotional activities, ensuring alignment with brand standards.
- Performance Tracking: Monitored the success of promotional efforts using sales data and customer feedback, reporting on performance to inform future strategies.
- Innovation and Team Contribution: Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Inventory Management: Managed inventory and supplies to ensure materials were available when needed.
- Customer Assistance: Assisted with customer requests and answered questions to improve satisfaction.
Product Promoter
Nutri-Health
03.2011 - 09.2012
- Promoted health and wellness products through demonstrations, presentations, and one-on-one consultations.
- Educated customers on product benefits, ingredients, and usage to support informed purchasing decisions.
- Developed and executed promotional strategies to increase brand awareness, and drive sales.
- Collaborated with marketing teams to coordinate participation in trade shows, seminars, and community events.
- Maintained accurate records of promotional activities and sales leads for follow-up and reporting.
Education
Advanced Merchandising -
Silverline Beverages
01.2013
High School Diploma -
Windsor Secondary School
01.2010
Skills
- Creative thinking
- Information gathering
- Strategic Thinking
- Communication Skills
- Adaptability
- Interpersonal skills
- Enthusiasm Generation
- Motivation
- Professional communication
- Operational Efficiency
- MS Office Suite
- MS Project
- MS Visio
- Windows operating systems
References
- Belinda Ferrier, Ananzi (Heriotdale), Manager, 0116214092/0729301138
- Ebrahim Shaik, Silverline Beverages (Pietermaritzburg), Manager, 0835682713
- Gwen Thoabala, Winalite South Africa (Johannesburg), Regional Manager, 0824629019
- Anita Barath, Vuma Promotions (Parktown), Manager, 0839772530
Personal Information
Date of Birth: 04/06/92
Accomplishments
- Collaborated with team of 1000 people in the development of the Norland 6th Awards Ceremony .
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Network Marketer
Norland Industrial Group
06.2018 - 08.2024
Welcome receptionist
Planet Fitness
03.2015 - 01.2016
Customer Care Consultant Vodafone /Inbound Call Center Representative
Web-Help (Vodafone United Kingdom)
07.2014 - 12.2014
Sales and Distribution (Part-Time)
Winalite South Africa
11.2013 - 03.2014
Customer Care Liaison & Account Manager
Ananzi.co.za (Brabys digital)
07.2013 - 06.2015
Brand Promotion and Merchandizing
Silverline Beverages
12.2012 - 10.2013
Product Promoter
Nutri-Health
03.2011 - 09.2012
Advanced Merchandising -
Silverline Beverages
High School Diploma -
Windsor Secondary School
Similar Profiles
CHELSEA DIKWA KOGA BIHCHELSEA DIKWA KOGA BIH
Office Secretary at Norland Industrial GroupOffice Secretary at Norland Industrial Group
Peter LopezPeter Lopez
HR Support at The Norland GroupHR Support at The Norland Group
Brook ReedBrook Reed
Cashier at Norland EssoCashier at Norland Esso
Nokuthula MngomezuluNokuthula Mngomezulu
Medical Administrative and Data Support Officer at Far East Rand HospitalMedical Administrative and Data Support Officer at Far East Rand Hospital
Motlanatso Enny TshivhaseMotlanatso Enny Tshivhase
Software Quality Assurer at MiwaySoftware Quality Assurer at Miway