SIPHELELE NOMHLE DIAGRACIA NGWENYA

Records and Archives:

• Assisted in managing official email accounts and professional correspondence.
• Handled mail registration, document stamping, referencing and tracking.
• Organised filing, archiving, and retrieving of records.
• Captured data and maintained registers.
• Prepared documents through printing, scanning, and photocopying.
• Compiled recruitment applicant lists.
• Supported recruitment administration and documentation.
• Participation in official inspections, understanding compliance requirements in records management.
• Handled internal and external telephone enquiries professionally providing administrative support and directing queries appropriately.
• Greater familiarity with the dynamics and daily operations of a municipal office.

Human Resources Administration/Skills Development Facilitation:

• Drafted and edited letters and vacancy adverts.
• Aided in staff induction and training coordination.
• Drafted contracts and purchase to order forms
• Maintained confidentiality with employee records.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Handles internal and external telephone enquiries professionally and directing queries appropriately.
• Supported team by demonstrating respect and willingness to help.
• Used Microsoft Word and other software tools to create documents and clear communications
• Capture and file leave application through Employee Self-Service(ESS) System.
• Add new employees, search for employees using their unique codes, update or edit employee to details using the PayDay System
• Assisted with daily administrative tasks to maintain efficient office operation.
• Improved efficiency and productivity by acquiring new skills.
• Creating physical employees for newly appointed employees.
• Preparing monthly attendance registers.
• Offered friendly, efficient customer service and handled challenging situations with ease.

• Assisted youth in applications for tertiary institutions, job application and career support.
• Provided administrative services including printing, scanning, copying, and document preparation.
• Supported development of computer literacy skills.
• Assisted with monthly reporting and general office administration tasks.
• Managed email enquiries and maintained professional communication.
• Offered guidance on academic matters to improve school performance.
• Participated in youth empowerment programmes focused on entrepreneurship and community upliftment.
• Assisted youth with homework completion to enhance academic standards.
• Consistently arrived at work punctually and prepared for immediate tasks.
• Utilised Microsoft Word and other software tools to produce documents and clear communications.
• Delivered customer service by actively listening to concerns and addressing inquiries.