Siphelele Ngema
Entrepreneur
Mzingazi Reserve, Richards Bay , 3900
Summary
Dynamic business owner with a proven track record at Alondekuhle Pty Ltd, excelling in strategic planning and customer service. Successfully enhanced client satisfaction through innovative strategies and operational efficiency. Skilled in business development and staff management, driving sustainable growth while maintaining fiscal responsibility.
Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.
Overview
8
8
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Business Owner
Alondekuhle Pty Ltd
02.2023 - Current
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
Field Supervisor
Bidvest Prestige
05.2021 - 05.2022
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Met with customers to resolve issues and build productive relationships.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Planned and scheduled field activities according to set timelines and order of operations.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
Cashier
Shoprite Store
12.2017 - 07.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Matric - Science Education
Ubambiswano High School
Eshowe, Kingdinuzulu 04.2001 -
Skills
Customer service
Business planning
Business development
Staff management
Business administration
Verbal and written communication
Operations management
Certification
Licensed [Food Safety System for Restaurants and other Catering Services] - [Alison]
Timeline
Licensed [Food Safety System for Restaurants and other Catering Services] - [Alison]
05-2025
Introduction to Financial Management and Budgeting, [School of government]
02-2025
[Accounting- Practice Bookkeeping] Training - [SAGE University]
06-2023
Business Owner
Alondekuhle Pty Ltd
02.2023 - Current
Certificate Sage 300 People - Company Management
09-2022
Field Supervisor
Bidvest Prestige
05.2021 - 05.2022
Cashier
Shoprite Store
12.2017 - 07.2019
[Computer Skills] Training- [Hlanganani Computech]
12-2012
Matric - Science Education
Ubambiswano High School
04.2001 -
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