Siphelele Gova
Human Resource Professional
Table View
Summary
I am a solution-focused, forward and analytical thinker with over 14 years’ proven work experience in different roles: in Office Administration, Logistic Coordination, HR Processes and Customer Service. The proven ability to manage multiple tasks as well as meeting critical deadlines, always worked in highly pressurised environments. I am also a Human Resource Development Graduate (BTech) from Cape Peninsula University of Technology (CPUT) and possess a National Diploma in Human Resource Management in the same institution, (CPUT). While I am confident to work independently, I'm a great team player and client focused professional that thrives in a fast-paced environment.
Overview
17
17
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Amazon CSA - Virtual Customer Associate
Amazon
10.2019 - Current
- Maintained customer satisfaction by Providing Excellent Online Customer service with accuracy and speed.
- Provide accurate and efficient sales information to simplify customer satisfaction and buying experience.
- Successfully resolved customer complaints through Message Us (Chats & Emails)
- Access to detailed record of sales, account change, validating account authentication to grant customer access, maintain high level in securing customer information, etc
- Active participant in team strategies to increase effectiveness in solving calls from Amazon Fresh – Pantry to Heavy Bulky Services like household, garden, office furniture and appliances, etc
- Solving customer issues from placing orders, tracking deliveries and completing rushed deliveries on tight time frames to satisfy customer needs
- Following up on deliveries not received, defective and damaged goods, and coordinated replacements, returns & refund, Installment issues, follow up through outbound calls
- Achieved highly satisfied customer base through proactive customer service strategies, putting customer needs first
- Work overtime anytime and during peak season to meet customer demands
- Building strong and healthy relationships with clients by providing strong customer support thus effectively achieving customer needs on client-to-client basis
- Assist in some cases to complete in a directive manner purchases as desired by customers, ensuring specifications of purchase that it meets client satisfaction.
- Managed 40+ incoming calls each day with utmost professionalism and knowledgeable service
Nkohla Attorneys - Conveyancer Administrator
Nkohla Attorneys
08.2020 - 02.2022
- Consulting with Clients and making sure understand of buying and selling requirements
- Drafting Deeds of Sale, Power of Attorney, Regulation 68(1), Section 68(1), Transfer Duty Receipts and requesting rates
- Arrange lodgement and linking at Deeds Office
- Drafting conveyancer Reports
- Dealing with Deceased Estate matters
- Reporting Estate, Draft Liquidation and Distribution
- Preparing Documents to transfer property from Estate
- Legal Secretary duties like attending to phone call queries, taking messages, preparing for meetings, drafting legal notices, uplifting of files from any court and paginate, excellent record keeping and filing.
- Improved team efficiency by implementing new software solutions specifically designed for the conveyancing industry.
- Maintained organized client files, ensuring easy access to vital documents when needed during the transaction process
Bidvest - Amazon Staff Transport - Logistics coordinator
Bidvest
02.2019 - 10.2019
- Performing vehicle inspections
- Capturing of kilometres at beginning and end of shifts
- Booking vehicles to inbound workshop for minor repairs
- Booking in vehicles due for service and tyre repairs
- Preparing vehicles for transporting of staff
- Preparing, have readily available waybills for drivers’ pick-ups
- Capturing and updating of information electronically
- Monitor vehicle licensing for renewals
- Tracking and make available tracking report on request
- Compiling each vehicle inspection report weekly
- Compiling accident reports and reporting to transport manager
- Standby for Pick-ups and Drop-off’s of Amazon staff.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction
Student Assistant: Faculty of Informatics and Design
Cape Peninsula University of Technology
01.2019 - 02.2019
- Coordinating student registration, processing applications and responding to student queries.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
Personnel Officer & provisioning Admin Clerk: Local Criminal Record Centre
South African Police Services (HR Department)
04.2017 - 01.2018
- Human Resource Administration: Clerical duties; incoming & outgoing correspondences, brought forwards, filing
- Interdepartmental Transfers, Service Terminations, [Discharge, Resignation]
- Reporting on injuries on duty (IOD), Temporal & Permanent Incapacity Leaves, Annual, Sick, paid and unpaid Leave capturing and monitoring, Auditing of Leave Files and drawing data Integrity, process and complete all leave applications
- Receive and register grievances in grievance register and electronically and capture progressive disciplinary steps result on Persal system
- Compile & capture Performance Enhancement Plan (PEP) and Job Descriptions, Create and file documents manually and electronically
- Financial Administration (Telephone Accounts, Prepare Itineraries, Clothing Claims and Subsistence Claims, Administration Services/inquiries relating to Salaries and Overtime, Deductions, and Allowances outstanding and paid
- Handle Telephone and email enquiries
- Sorting and filing of correspondence accordingly
- Member of Health and Safety Environmental Management in the department (SHE) representative.
- Developed succession planning strategies, ensuring a seamless transition of leadership roles during times of change
- Conducted thorough employee evaluations, providing constructive feedback to promote professional development
South African Police Services (Admin Clerk/Exhibit Room Clerk)
South African Police Services
09.2007 - 03.2015
- Keeping up-to-date exhibit registers when depositing and booking out for court purposes
- Managing correspondences between stations and courts, providing detailed monthly report of collection and preserving crime scene evidence safely away from being tempered with.
- Receive and dispatching reported crimes for investigation to members on duty and updating of duty schedule
- Writing and providing presentation of weekly, monthly and quarterly performance
- This involves cases attended and not attended to, reasons and positive rate with shortfalls
- Managed and performed digital downloading of crime photos, creating master-copy and archive, also sorting the photos in members’ files.
- Assigned to all general work of the office, from digital downloading, making of copies, printing emails, sending and receiving fax, filing of documents, etc
Education
B Tech - Human Resource Development - Human Resources Training
Cape Peninsula University of Technology
Cape Town, South Africa 01.2018 - 12.2019
ND - Human Resource Management - Business Administration
Cape Peninsula University of Technology
Cape Town, South Africa 01.2014 - 12.2017
High School Diploma -
Khulani Commercial High School
Mdantsane, South Africa 01.1996 - 12.2000
Skills
Advanced Computer Skills (Ms Office Package: Excel, Word, PowerPoint, Outlook & Access)
Telephone etiquette
Time management
Interpersonal skills
Verbal and written communication skills
Leadership skills
Presentation Skills
Attention to detail
Working with staff across all levels
Work well unsupervised
Team player
Proactive, Initiative
Solution orientated
Work well under pressure
Customer service
Data entry
Office Administration
Strong administrative professional
Personal Information
- ID Number: 820620 5872 083
- Ethnicity: African
- Gender: Male
- Nationality: South African
- Driving License: Code 8 [With PDP]
- Marital Status: Married
Legislationknowledge
- Labour rights in the Constitution of South Africa (108 of 1996)
- Labour Relations Act (66 of 1995)
- Basic conditions of employment Act (75 of 1997)
- Employment Equity Act (55 of 1998)
- Skills Development Act (97 of 1998)
- Skills Development Levies Act (9 of 1999)
- Occupational Health and Safety Act (85 of 1993)
- Compensation for Occupational Injuries and Diseases Act (130 of 1993)
Owntransport
Yes
References
- Mr Alexander Marchbank, Team manager - Amazon South Africa, 084 498 3209, amarchba@amazon.com
- Mr Andrew Swart, Transport manager – Bidvest/Amazon staff transport, 083 592 2094, andrewswart01@gmail.com
- Mrs Marjorie M. Willemse, PO – South African Police Service, 081 787 8287, marjorie.michelle@gmail.com
- Ms Sisanda A. Dindi, Conveyancing Secretary – Nkohla Attorneys, 065 847 0531, sisanda@nkohla-attorneys.co.za
Timeline
Nkohla Attorneys - Conveyancer Administrator
Nkohla Attorneys
08.2020 - 02.2022
Amazon CSA - Virtual Customer Associate
Amazon
10.2019 - Current
Bidvest - Amazon Staff Transport - Logistics coordinator
Bidvest
02.2019 - 10.2019
Student Assistant: Faculty of Informatics and Design
Cape Peninsula University of Technology
01.2019 - 02.2019
B Tech - Human Resource Development - Human Resources Training
Cape Peninsula University of Technology
01.2018 - 12.2019
Personnel Officer & provisioning Admin Clerk: Local Criminal Record Centre
South African Police Services (HR Department)
04.2017 - 01.2018
ND - Human Resource Management - Business Administration
Cape Peninsula University of Technology
01.2014 - 12.2017
South African Police Services (Admin Clerk/Exhibit Room Clerk)
South African Police Services
09.2007 - 03.2015
High School Diploma -
Khulani Commercial High School
01.1996 - 12.2000