Siphelele Gova
Human Resource Professional
Table View
Summary
I am a solution-focused, forward and analytical thinker with over 14 years’ proven work experience in different roles: in Office Administration, Logistic Coordination, HR Processes and Customer Service. The proven ability to manage multiple tasks as well as meeting critical deadlines, always worked in highly pressurised environments. I am also a Human Resource Development Graduate (BTech) from Cape Peninsula University of Technology (CPUT) and possess a National Diploma in Human Resource Management in the same institution, (CPUT). While I am confident to work independently, I'm a great team player and client focused professional that thrives in a fast-paced environment.
Overview
17
17
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Amazon CSA - Virtual Customer Associate
Amazon
10.2019 - Current
- Maintained customer satisfaction by Providing Excellent Online Customer service with accuracy and speed.
- Provide accurate and efficient sales information to simplify customer satisfaction and buying experience.
- Successfully resolved customer complaints through Message Us (Chats & Emails)
- Access to detailed record of sales, account change, validating account authentication to grant customer access, maintain high level in securing customer information, etc
- Active participant in team strategies to increase effectiveness in solving calls from Amazon Fresh – Pantry to Heavy Bulky Services like household, garden, office furniture and appliances, etc
- Solving customer issues from placing orders, tracking deliveries and completing rushed deliveries on tight time frames to satisfy customer needs
- Following up on deliveries not received, defective and damaged goods, and coordinated replacements, returns & refund, Installment issues, follow up through outbound calls
- Achieved highly satisfied customer base through proactive customer service strategies, putting customer needs first
- Work overtime anytime and during peak season to meet customer demands
- Building strong and healthy relationships with clients by providing strong customer support thus effectively achieving customer needs on client-to-client basis
- Assist in some cases to complete in a directive manner purchases as desired by customers, ensuring specifications of purchase that it meets client satisfaction.
- Managed 40+ incoming calls each day with utmost professionalism and knowledgeable service
Nkohla Attorneys - Conveyancer Administrator
Nkohla Attorneys
08.2020 - 02.2022
- Consulting with Clients and making sure understand of buying and selling requirements
- Drafting Deeds of Sale, Power of Attorney, Regulation 68(1), Section 68(1), Transfer Duty Receipts and requesting rates
- Arrange lodgement and linking at Deeds Office
- Drafting conveyancer Reports
- Dealing with Deceased Estate matters
- Reporting Estate, Draft Liquidation and Distribution
- Preparing Documents to transfer property from Estate
- Legal Secretary duties like attending to phone call queries, taking messages, preparing for meetings, drafting legal notices, uplifting of files from any court and paginate, excellent record keeping and filing.
- Improved team efficiency by implementing new software solutions specifically designed for the conveyancing industry.
- Maintained organized client files, ensuring easy access to vital documents when needed during the transaction process
Bidvest - Amazon Staff Transport - Logistics coordinator
Bidvest
02.2019 - 10.2019
- Performing vehicle inspections
- Capturing of kilometres at beginning and end of shifts
- Booking vehicles to inbound workshop for minor repairs
- Booking in vehicles due for service and tyre repairs
- Preparing vehicles for transporting of staff
- Preparing, have readily available waybills for drivers’ pick-ups
- Capturing and updating of information electronically
- Monitor vehicle licensing for renewals
- Tracking and make available tracking report on request
- Compiling each vehicle inspection report weekly
- Compiling accident reports and reporting to transport manager
- Standby for Pick-ups and Drop-off’s of Amazon staff.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction
Student Assistant: Faculty of Informatics and Design
Cape Peninsula University of Technology
01.2019 - 02.2019
- Coordinating student registration, processing applications and responding to student queries.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
Personnel Officer & provisioning Admin Clerk: Local Criminal Record Centre
South African Police Services (HR Department)
04.2017 - 01.2018
- Human Resource Administration: Clerical duties; incoming & outgoing correspondences, brought forwards, filing
- Interdepartmental Transfers, Service Terminations, [Discharge, Resignation]
- Reporting on injuries on duty (IOD), Temporal & Permanent Incapacity Leaves, Annual, Sick, paid and unpaid Leave capturing and monitoring, Auditing of Leave Files and drawing data Integrity, process and complete all leave applications
- Receive and register grievances in grievance register and electronically and capture progressive disciplinary steps result on Persal system
- Compile & capture Performance Enhancement Plan (PEP) and Job Descriptions, Create and file documents manually and electronically
- Financial Administration (Telephone Accounts, Prepare Itineraries, Clothing Claims and Subsistence Claims, Administration Services/inquiries relating to Salaries and Overtime, Deductions, and Allowances outstanding and paid
- Handle Telephone and email enquiries
- Sorting and filing of correspondence accordingly
- Member of Health and Safety Environmental Management in the department (SHE) representative.
- Developed succession planning strategies, ensuring a seamless transition of leadership roles during times of change
- Conducted thorough employee evaluations, providing constructive feedback to promote professional development
South African Police Services (Admin Clerk/Exhibit Room Clerk)
South African Police Services
09.2007 - 03.2015
- Keeping up-to-date exhibit registers when depositing and booking out for court purposes
- Managing correspondences between stations and courts, providing detailed monthly report of collection and preserving crime scene evidence safely away from being tempered with.
- Receive and dispatching reported crimes for investigation to members on duty and updating of duty schedule
- Writing and providing presentation of weekly, monthly and quarterly performance
- This involves cases attended and not attended to, reasons and positive rate with shortfalls
- Managed and performed digital downloading of crime photos, creating master-copy and archive, also sorting the photos in members’ files.
- Assigned to all general work of the office, from digital downloading, making of copies, printing emails, sending and receiving fax, filing of documents, etc
Education
B Tech - Human Resource Development - Human Resources Training
Cape Peninsula University of Technology
Cape Town, South Africa 01.2018 - 12.2019
ND - Human Resource Management - Business Administration
Cape Peninsula University of Technology
Cape Town, South Africa 01.2014 - 12.2017
High School Diploma -
Khulani Commercial High School
Mdantsane, South Africa 01.1996 - 12.2000
Skills
Advanced Computer Skills (Ms Office Package: Excel, Word, PowerPoint, Outlook & Access)
Personal Information
- ID Number: 820620 5872 083
- Ethnicity: African
- Gender: Male
- Nationality: South African
- Driving License: Code 8 [With PDP]
- Marital Status: Married
Legislationknowledge
- Labour rights in the Constitution of South Africa (108 of 1996)
- Labour Relations Act (66 of 1995)
- Basic conditions of employment Act (75 of 1997)
- Employment Equity Act (55 of 1998)
- Skills Development Act (97 of 1998)
- Skills Development Levies Act (9 of 1999)
- Occupational Health and Safety Act (85 of 1993)
- Compensation for Occupational Injuries and Diseases Act (130 of 1993)
Owntransport
Yes
References
- Mr Alexander Marchbank, Team manager - Amazon South Africa, 084 498 3209, amarchba@amazon.com
- Mr Andrew Swart, Transport manager – Bidvest/Amazon staff transport, 083 592 2094, andrewswart01@gmail.com
- Mrs Marjorie M. Willemse, PO – South African Police Service, 081 787 8287, marjorie.michelle@gmail.com
- Ms Sisanda A. Dindi, Conveyancing Secretary – Nkohla Attorneys, 065 847 0531, sisanda@nkohla-attorneys.co.za
Timeline
Nkohla Attorneys - Conveyancer Administrator
Nkohla Attorneys
08.2020 - 02.2022
Amazon CSA - Virtual Customer Associate
Amazon
10.2019 - Current
Bidvest - Amazon Staff Transport - Logistics coordinator
Bidvest
02.2019 - 10.2019
Student Assistant: Faculty of Informatics and Design
Cape Peninsula University of Technology
01.2019 - 02.2019
B Tech - Human Resource Development - Human Resources Training
Cape Peninsula University of Technology
01.2018 - 12.2019
Personnel Officer & provisioning Admin Clerk: Local Criminal Record Centre
South African Police Services (HR Department)
04.2017 - 01.2018
ND - Human Resource Management - Business Administration
Cape Peninsula University of Technology
01.2014 - 12.2017
South African Police Services (Admin Clerk/Exhibit Room Clerk)
South African Police Services
09.2007 - 03.2015
High School Diploma -
Khulani Commercial High School
01.1996 - 12.2000
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