SIPHELELE BEKWA

Results-driven and customer-focused professional seeking a challenging role that utilizes my unique blend of transportation management knowledge, language instruction expertise, and an international call centre experience to drive business success. A strong ability to communicate effectively with diverse audiences and navigate complex situations.

Confident in my ability to make a positive impact in a dynamic and fast-paced environment,Eager to bring forth my skills and experience to a forward-thinking organization and contribute to its growth and excellence.

• Customer Service Representative, HelpYou Reclaim, 06/2023, 09/2024, Responded to inbound customer inquiries and resolved issues in a timely and professional manner, Maintained accurate records of customer interactions and transactions using CRM software, Worked in a high-paced, dynamic environment with a high volume of customer interactions, Provided accurate and concise information to customers regarding products, services, and policies, Utilized strong communication and interpersonal skills to de-escalate conflicts and ensure customer satisfaction
• Online English Teacher, Preply, 12/2022, 06/2023, Taught English Language skills to students of various ages and proficiency levels in a virtual classroom, Developed and delivered engaging and interactive lesson plans to meet the needs of individual students, Utilized digital tools and platforms to facilitate online learning, including video conferencing software and educational resources, Assessed student progress and provided constructive feedback to improve language skills and confidence, Participated in ongoing professional development to stay up-to-date with the best practices in online language instructions and technology enhancement learning