Troubleshooting
Siphamandla Simelane
Mechanical Engineer
Tembisa
Summary
Diligent Mechanical/Quality Engineer skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Astute Mechanical Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Quality Control Engineer
MAN Bus And Coach Pty Ltd
Johannesburg
06.2023 - Current
- Performed quality control audits on pre-production supply chain, verifying continuity of raw materials.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Directed technical and administrative staff involved in quality control tasks.
- Presented technical and diagnostic results, detailing problematic factors and possible remediation efforts.
- Drove continuous improvement in manufacturing tasks by effectively communicating diagnostic findings to illicit production changes and encourage iteration.
- Used statistical process control (SPC) methods to detect and analyze manufacturing process data and apply process changes.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Established key performance metrics and detailed corrective scenarios for failures.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Supported quality team members during corrective action updates.
- Developed traceability documentation to aid in investigating faults and defects.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
- Executed operational audits and assessed company operations, compliance and other associated risks.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
- Reported on non-compliance issues and other negative factors discovered during production.
- Performed quality control audits on pre-production supply chain, verifying continuity of raw materials
Process Engineer
MAN Bus and Coach South Africa Pty Ltd
Johannesburg
04.2021 - 06.2023
- Introduced strategy to optimize productivity and eliminated risks in production which increased production by 50%
- Implemented and monitored process changes which successfully eliminated bottle necks in production line
- Preparation of process documents and improved standard of document
- Optimized line supply system and work ergonomics by designing and implementing new equipment and strategy for line supply which increased productivity
- Research information to support respective departments
- Performed administrative tasks successfully and in time
- Kept track and done progress reports on prototype projects
- Successfully transferred information and process documents from Development to Production
- Conducted on line training for new projects with 100% success
- Implementation of standard procedure
- Successfully led team of 10 members for 2 months managed to improve on delivery time of team without overtime by 50%.
- Created process simulations to test operational outcomes without causing service disruptions.
- Managed third-party contractors, inspecting completed work and ongoing efforts to confirm quality and adherence to prescribed guidelines.
- Participated in project reviews to enable ongoing status tracking and reporting.
- Interfaced with area teams to verify application of technical details.
- Evaluated proposed project economics and identified alternative solutions and designs producing improved results.
- Reviewed processes, identifying areas requiring improvement.
- Developed conceptual scope analyses of project objectives.
- Met weekly with team members to discuss project implementations and alleviate any issues.
- Documented feasibility and implementation of third-party projects for review and future reference.
- Prepared scope of work documentation for use in project planning
- Developed documentation, diagrams, and specifications to meet project requirements and regulatory standards.
- Coached newly hired employees and interns while observing progress and delegating tasks.
- Conducted root cause analysis to identify, prioritize and eliminate process losses.
- Collaborated with technologists to address operating issues and support rapid recovery.
- Solicited proposals from third-parties to provide holistic costing data in proposal documentation.
- Visited client sites to troubleshoot issues and provide one-on-one training.
- Provided technical assistance to production team when issues arose.
- Analyzed critical line data to make recommendations for improvement.
- Developed and deployed industrial automation systems, increasing efficiency and reduce costs.
- Wrote safety procedures for industrial facilities, enforcing or exceeding industry standards.
- Monitored and optimized production processes to increase throughput and improve quality.
- Developed and implemented process improvements to reduce costs and increase efficiency in industrial production.
- Reduced downtime and increased production capacity with strong maintenance plans.
- Analyzed data to identify trends in production and maintenance costs and developed strategies to reduce expenses.
- Collaborated with cross-functional teams to develop and implement process changes.
- Designed, created and tested production models for industrial processes.
- Led root cause analyses to identify and address problems in industrial production.
- Evaluated proposed project investments by conducting cost-benefit analyses.
- Built inventory management systems for industrial facilities and reviewed existing systems to identify potential for optimization.
- Developed conceptual scope analyses of project objectives
- Provided technical assistance to production team when issues arose
- Evaluated proposed project investments by conducting cost-benefit analyses
- Collaborated with cross-functional teams to develop and implement process changes
- Evaluated proposed project economics and identified alternative solutions and designs producing improved results
Project Manager
Simunye Flagship Bakery and Other Products
Piet Retief (Mpumalanga)
06.2020 - 12.2021
- Re-organized production plan and improved delivery tracking systems by 30% in-terms of efficiency
- Led team of 10 project members and 15 employees to deliver 12 new successful product launches which increased project revenue by 47% and beating sales target
- Outstanding organizational, time management, problem solving and planning skills
- Successfully implemented system of projecting potential problems in projects and successfully solve before happening
- Complement by shareholders for success in securing deals and delivering results in 20% customer satisfaction.
- Managed projects from procurement to commission.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Prepared and submitted project invoices for review and approval.
- Developed and implemented strategic project plans to meet business objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored project performance to identify areas of improvement and make adjustments.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
Mechanical Engineering Intern
MAN Truck and Bus South Africa Pty Ltd
Johannesburg
07.2019 - 09.2020
- Repair and maintenance contracts drafting and managed to improve communication between dealerships and customers which increase dealership after sales revenue by 7%
- Customer satisfaction inspector and dealership inspections as after sales trainee
- Introduced systematic procedure for tracking claimed warranty components which was able to save company 40% of losses experienced on dealership.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Organized data archive of engineering specifications, drawings and specifications and maintained traceability of documents by proper filing and indexing.
- Developed technical skills through training and shadowing experienced professionals.
- Complied with government and corporate safety policies and regulations.
- Documented survey information and organized data for review by senior engineers.
- Created concept-level design of treatment works, analyzing hydrologic or hydraulic models and computations for stormwater and watershed master planning, stream restoration and water quality studies.
- Performed calculations according to standard procedures.
- Monitored and processed information for regulatory compliance.
- Communicated with engineering team to discuss methods to improve process and performance.
- Worked closely with engineers and assisted with testing of prototype products.
- Conducted cost-effective experiments with prototypes, documented results and delivered presentation to peers and professor.
Boiler Engineer Trainee
Tongaat Hullets Starch
Johannesburg
06.2018 - 06.2019
- Boiler operations and maintenance (basic, Intermediate and advance) and optimization of processes in Mechanical workshop
- Designed and implemented new boiler chute which successfully eliminated coal spillage and dust in boiler house while ensuring efficient supply of coal to boiler and complying to safety standards
- Optimized production processes and successfully eliminated wastes and overtime.
- Dismantled equipment or devices to gain access and remove defective parts or components.
- Identified issues and addressed each immediately with job foreman.
- Inspected and lubricated valves; removed, replaced, or installed components to correct operating deficiencies.
- Assembled and analyzed boilers for defects.
- Measured old structural parts or assemblies to determine dimensional requirements of replacements parts.
- Visited work sites to upgrade components, boiler tubes and ductwork.
- Inspected equipment, structures and materials to identify cause of errors.
- Built and repaired process tanks, storage tanks and water treatment tanks.
- Cleaned and maintained boilers and associated equipment to increase efficiency and performance level.
Bridging candidate/ Customer support specialist
Harambee Youth Employment Accelerator
Johannesburg
02.2017 - 06.2018
- Customer support and Intensive training to instill behaviors needed for world of work, Training in numeracy, business communications, call center theory simulation, computer skills and customer services
- Achieved best results in business and technical problem solving became number 1 in group.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Tracked customer service cases and updated service software with customer information
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Leveraged consultative approach to gather customer details and technical data
Education
High School Diploma -
Qedela Senior Secondary School
Mpumalanga 01.2011 - 12.2014
Subjects: Computer Aided Draughting, Engineering Communications, Electrotechnology1, Mathematics 1, Mechanical Engineering Drawing, Mechanics 1 And Mechanical Manufacturing Engineering - Mechanical Engineering Technology
Tshwane University of Technology S1
Pretoria 01.2015 - 12.2015
Subjects: Electrotechnology 2, Fluid mechanics 2, Mathematics 2, Mechanics of machines 2, Strength of materials 2 and Thermodynamics 2 -
Tshwane University of Technology S2
Pretoria 01.2016 - 06.2016
Subjects: Mathematics 3, Mechanics of machines 3, Strength of materials 3, Thermodynamics 3, Fluid mechanics 3 , Electrical machines 3 and Engineering design 2 -
Tshwane University of Technology S3
Pretoria 06.2016 - 12.2016
Subjects: Steam plant 3, Applied strength of materials 3, Theory of machines 3, Hydraulic machines 3, Mechanical Engineering design 3 -
Tshwane University of Technology S4
Pretoria 01.2017 - 06.2017
Skills
Data Visualizationundefined
Other Skills And Competencies
- Communications skills
- Presenting skills
- Fast leaner/adaptor
- Listening skill
- Critical thinking and Problem solving
- Team work
- Attention to detail
- Leaderships skill
Previous Employer
- Harambee Youth Employment Accelerator, 11 months, Bridging candidate/ Customer support specialist, Customer support and Intensive training to instill behaviors needed for the world of work, Training in numeracy, business communications, call center theory simulation, computer skills and customer services. Achieved best results in business and technical problem solving became number 1 in the group., Bridging manager, Improvement Management Systems and Employee Management system, Johannesburg, End of contract
- Tongaat Hullets Starch, 12 months, Boiler Engineer Trainee, Boiler operations and maintenance (basic, Intermediate and advance) and optimization of processes in the Mechanical workshop. Designed and implemented a new boiler chute which successfully eliminated coal spillage and dust in the boiler house while ensuring efficient supply of coal to boiler and complying to the safety standards. Optimized production processes and successfully eliminated wastes and overtime., Engineering Manager, Improvement Management Systems and Employee Management system, Johannesburg, End of contract
- MAN Truck and Bus South Africa Pty Ltd, 12 months, Mechanical Engineering Intern, Repair and maintenance contracts drafting and managed to improve communication between dealerships and customers which increase dealership after sales revenue by 7%. Customer satisfaction inspector and dealership inspections as after sales trainee. Introduced a systematic procedure for tracking claimed warranty components which was able to save the company 40% of losses experienced on the dealership., After Sales Manager, Improvement Management Systems, Johannesburg, End of contract
- Simunye Flagship Bakery and Other Products, 12 months, Project Manager, Re-organized production plan and improved the delivery tracking systems by 30% in-terms of efficiency. Led a team of 10 project members and 15 employees to deliver 12 new successful product launches which increased the project revenue by 47% and beating the sales target. Outstanding organizational, time management, problem solving and planning skills. Successfully implemented a system of projecting potential problems in the projects and successfully solve before they happen. Complement by shareholders for a success in securing deals and delivering results in a 20% customer satisfaction., Project Shareholders, Improvement and Employee Management Systems, Piet Retief (Mpumalanga), Currently Part of Project
Current Employer
MAN Bus and Coach South Africa Pty Ltd, 24 months, Process Engineer, Introduced a strategy to optimize productivity and eliminated risks in production which increased production by 50%. Implemented and monitored process changes which successfully eliminated bottle necks in the production line. Preparation of the process documents and improved the standard of the document. Optimized the line supply system and work ergonomics by designing and implementing new equipment and strategy for line supply which increased productivity. Research information to support respective departments. Performed administrative tasks successfully and in time. Kept track and done progress reports on prototype projects. Successfully transferred information and process documents from Development to Production. Conducted on the line training for new projects with 100% success. Implementation of standard procedure. Successfully led a team of 10 members for 2 months managed to improve on the delivery time of the team without overtime by 50%., Engineering Manager, Improvement Management Systems, Johannesburg
Id
9510235968087
Contact Details
0670728732, sphamandla50@gmail.com
Alternative Number
N.J Mkhwanazi, 0792297494, sphamandla50@gmail.com
Driver License
C1 (Code 10)
Short Courses Attended
- Harambee bridging program
- Cog Lab 3 (Apro Lab) Judgement Module
- Cog Lab 3 (Apro Lab) Problem Solving
- Hazmat awareness
Criminal Record
None
Personal Information
- Gender: Male
- Nationality: South African
- Marital Status: Single
References
- Mr. Bhekilizwe Bernard Ndlovu, Bridging Manager, 011 593 0500, Bhekilizwe@harambee.co.za, Harambee Youth Employment Accelerator
- Mr. Herman Erasmus, Protoshop Manager/Mentor, 072 671 3829/011 206 0149, Herman.Erasmus@za.man-mn.com, MAN Bus and Coach South Africa Pty Ltd.
- Mr. Niren Padayachi, Head of Engineering, 082 828 0187/011 206 0106, Niren.Padayachi@za.man-mn.com, MAN Bus and Coach South Africa Pty Ltd.
- Mr. Siyabonga Mkhwanazi, Project Shareholder, 083 997 3308, Simunye Flagship Bakery and Other Products Pty
- Miss Carla deBruin, Supervisor (After Sales), 011 928 6733/ 064 751 8956, Carla.deBruin@za.man-mn.com, MAN Truck and Bus South Africa Pty Ltd.
- Mr. Lucky Mahlatsi Malatji, Supervisor/Mentor (Mechanical Engineer), 082 723 1275, Tongaat Huletts Starch
- Mr. Andy Lunganga, Process Engineer/Mentor, 011 206 0151/ 082 731 8505, Andy.Lunganga@za.man-mn.com, MAN Truck and Bus South Africa Pty Ltd
- Mr. Bongani Majola, Production Manager/Supervisor, 011 206 0122/ 082 907 3506, Bongani.Majola@za.man-mn.com, MAN Bus and Coach South Africa Pty Ltd
Software
Certification
Bridging Canditate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Quality Control Engineer
MAN Bus And Coach Pty Ltd
06.2023 - Current
Process Engineer
MAN Bus and Coach South Africa Pty Ltd
04.2021 - 06.2023
Project Manager
Simunye Flagship Bakery and Other Products
06.2020 - 12.2021
Mechanical Engineering Intern
MAN Truck and Bus South Africa Pty Ltd
07.2019 - 09.2020
Boiler Engineer Trainee
Tongaat Hullets Starch
06.2018 - 06.2019
Bridging Canditate
02-2018
Bridging candidate/ Customer support specialist
Harambee Youth Employment Accelerator
02.2017 - 06.2018
Subjects: Steam plant 3, Applied strength of materials 3, Theory of machines 3, Hydraulic machines 3, Mechanical Engineering design 3 -
Tshwane University of Technology S4
01.2017 - 06.2017
Subjects: Mathematics 3, Mechanics of machines 3, Strength of materials 3, Thermodynamics 3, Fluid mechanics 3 , Electrical machines 3 and Engineering design 2 -
Tshwane University of Technology S3
06.2016 - 12.2016
Subjects: Electrotechnology 2, Fluid mechanics 2, Mathematics 2, Mechanics of machines 2, Strength of materials 2 and Thermodynamics 2 -
Tshwane University of Technology S2
01.2016 - 06.2016
Subjects: Computer Aided Draughting, Engineering Communications, Electrotechnology1, Mathematics 1, Mechanical Engineering Drawing, Mechanics 1 And Mechanical Manufacturing Engineering - Mechanical Engineering Technology
Tshwane University of Technology S1
01.2015 - 12.2015
High School Diploma -
Qedela Senior Secondary School
01.2011 - 12.2014
Similar Profiles
SERCAN BENLIKULAKSERCAN BENLIKULAK
Heavy Diesel Mechanic at MAN TRUCK & BUS Service & VerkaufHeavy Diesel Mechanic at MAN TRUCK & BUS Service & Verkauf
Rasim BilenRasim Bilen
Procurement Project Leader at MAN Truck & BusProcurement Project Leader at MAN Truck & Bus
CA Sohani JhunjhunwalaCA Sohani Jhunjhunwala
Assistant Manager at MAN Truck & Bus India Private LimitedAssistant Manager at MAN Truck & Bus India Private Limited