SIPHAMANDLA NKOSI
Durban
Summary
A qualified, ambitious Information Technology, Systems and Computing graduate pursuing real-world experience to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Proficient and eager to learn new languages, processes, programs and procedures quickly to maximize contributions to user, team and business success. Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
2
2
years of professional experience
Work History
IT Support Assistant
We Buy Cars Company
Durban, South Africa
09.2022 - 02.2023
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Installed, configured and maintained computer systems and network connections.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Monitored system performance to identify potential issues.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
- Monitored employee and customer interactions to assess quality of service.
IT tutor
University of KwaZulu Natal
Durban
03.2022 - 12.2022
- Responsible for helping students learn and understand new concepts and complete programming and coding practical
- Leading lessons and reviewing material with focus on helping student to pass test
- Help students to improve their grades or get into more advanced course, which can make lessons vary more widely
- Diffused challenging situations using conflict management techniques
- Utilised technology in tutoring sessions to diversify and enhance learning.
LAN Network Administrator
University of KwaZulu Natal
Durban
09.2020 - 12.2020
- Performed and adhered to change management requirements.
- Planned, implemented and maintained wireless network strategy and operation.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
Education
High School Diploma -
Sibongasonke JS School
Hlabisa, KZN12.2018
Bachelor of Commerce - Information Technology, Systems & Computing
University of KwaZulu Natal
Durban12.2022
Skills
Soft skills
- Strong interpersonal skills & student leadership
- Work under pressure and meet deadlines
- Excellent communication skill & Citizenship
- Team player & multidisciplinary teamwork
- Creativity and imagination
- Goal-setting
Job- related & technical skills
- Visual C#, SQL servers, Aspnet ,HTML & Database
- VMware and Hypervisor & Integrated library systems
- Database management & Firewall Configuration
- End-User Support & issue Troubleshooting
- Technical Support
Accomplishments
- 2022- Network Security Expect (NSE) certificates
- 2022- Fortinet NSE 1 Information Security awareness
- 2022- Fortinet NSE 2 Evolution of Cybersecurity
- 2022- Fortinet NSE 3 Product awareness
- 2022- Network Security Associate
Languages
English
Bilingual or Proficient (C2)
isiZulu
Bilingual or Proficient (C2)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT Support Assistant
We Buy Cars Company
09.2022 - 02.2023
IT tutor
University of KwaZulu Natal
03.2022 - 12.2022
LAN Network Administrator
University of KwaZulu Natal
09.2020 - 12.2020
High School Diploma -
Sibongasonke JS School
Bachelor of Commerce - Information Technology, Systems & Computing
University of KwaZulu Natal