Siphamandla Alex Dlamini
Johannesburg,Randburg
Summary
As a highly motivated professional with a strong ambition for success, I have actively sought opportunities to enhance my expertise in compliance and risk management. I value continuous improvement through comprehensive research and am committed to teamwork. My ability to quickly assimilate new concepts allows me to innovate and devise creative solutions, and I am eager to contribute to your team’s success.
Overview
16
16
years of professional experience
Work History
Quality Assurer FNB (Advisory COO, myFais Solutions)
FNB
07.2022 - Current
- Drive quality delivery and uphold compliance with quality standards across diverse FNB segments.
- • Improved Risk & Quality Management System. Implement and maintain sound business processes that minimize FNB risk and deliver quality requirements specifications.
- Support business units in achieving FAIS compliance and operational alignment.
- Ensuring efficiency within system and processes (MyFais App).
- Ensuring consistent implementation and understanding of FAIS regulatory requirements.
- Identifying opportunities for efficiencies and alignment across Retail areas.
- Ensure efficiency of quality assurance products that will increase service productivity and performance in support of business solutions through quality of work delivery and improvement of system and process efficiencies.
- Manage own development to increase own competencies.
- Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
- Partner and collaborate with team members to achieve team success
- Share information and knowledge that benefits the team management to implement and review as required
- Monitor own progress against development plan and measure impact of results
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
Quality Assurer FNB Premier
FNB
11.2021 - 06.2022
- Facilitate quality delivery across the various teams.
- Outlined detailed plans for improvement action and its implementation.
- Monitor quality adherence and compliance to quality standards.
- Ensure implementation of identified quality methodologies and improvement initiatives.
- Deploy the quality management tools and provide support and act as a feedback channel for quality issues.
- Communicate quality initiatives.
- Provide ongoing intelligence on customers and competitors using internal and external data.
Quality Assurer Motovantage
MOTOVANTAGE
07.2017 - 10.2021
- Facilitate quality delivery and ensure adherence to quality standards set by FNB at the engine-room and close working relationship with BYC.
- Compile weekly and monthly report for FNB and Engine-room.
- Develop scorecard and identify areas of Non-compliance, monitor quality adherence and compliance.
Quality Assurer Prime Maridian Direct
PRIME MARIDIAN DIRECT
10.2015 - 06.2017
- Develop scorecard to document assessment results.
- Identify areas of noncompliance, Provide weekly and monthly feedback on performance respective areas to management.
- Conduct customer satisfaction survey.
- Conduct calibration sessions with external stakeholders.
- Monitor quality adherence and compliance to quality standards.
- Ensure implementation of identified quality methodologies and improvement initiatives.
Quality Controller MHA Management Holdings
MHA MANAGEMENT HOLDINGS
02.2014 - 09.2015
- Monitor and ensure all calls conducted by sales Consultants are professional and according to the prescribed sales criteria.
- Promote sales through effective coaching.
Quality Assurance Consultant LikeMinds
LIKEMINDS
03.2010 - 01.2014
- Monitor inbound and outbound calls to ensure quality.
- Report findings on trends and provide weekly and monthly feedback on performance respective areas to the management team.
- Escalates breaches of policies/procedure.
- Develop QA call calibrations sessions Coaching/Training and Calls monitoring.
Education
Bachelor of Commerce (in progress) - Compliance and Risk Management
Milpark Education
Johannesburg, GP01-2026
National Certificate - Banking
BANKSETA
Johannesburg, GP01.2022
Retail Insurance
INSETA
01.2021
National Senior Certificate - undefined
Futura High School
01.2003
Skills
- Compliance Policies
- Regulatory Requirements
- Fraud Investigations
- Compliance Support
- Risk Framework
- Compliance Programs
- Compliance management
- Risk management
Hobbies and Interests
Cycling, Hiking
Timeline
Quality Assurer FNB (Advisory COO, myFais Solutions)
FNB
07.2022 - Current
Quality Assurer FNB Premier
FNB
11.2021 - 06.2022
Quality Assurer Motovantage
MOTOVANTAGE
07.2017 - 10.2021
Quality Assurer Prime Maridian Direct
PRIME MARIDIAN DIRECT
10.2015 - 06.2017
Quality Controller MHA Management Holdings
MHA MANAGEMENT HOLDINGS
02.2014 - 09.2015
Quality Assurance Consultant LikeMinds
LIKEMINDS
03.2010 - 01.2014
National Certificate - Banking
BANKSETA
National Senior Certificate - undefined
Futura High School
Bachelor of Commerce (in progress) - Compliance and Risk Management
Milpark Education
Retail Insurance
INSETA
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