Sintseng Jacqueline Masemola
Jane Furse
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Detail-orientated Operations Manager adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
30
30
years of professional experience
Work History
Operations Manager
Old Mutual Franchise Upendo Wealth (Pty)Ltd
Polokwane, South Africa
10.2023 - Current
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Monitored staff performance and developed improvement plans.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Oversaw quality control processes, maintaining high standards for all products and services.
Branch Controller and Operations Manager
First National Bank
Jane Furse, Limpopo, South Africa
11.2005 - 06.2023
- Created internal controls and corrective actions to reduce risks or deficiencies by coordinating with external auditors.
- Reconciled monthly bank statements and resolved discrepancies.
- Collaborated with team members to achieve target results.
- Interfaced with client leads and became trusted advisor or confidant to client.
Teller Service Representative
Absa Bank
Kempton Park, Gauteng, South Africa
01.1996 - 10.2005
- Helped customers open, close and update bank accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Conducted daily cash counts and reconciliations, maintaining financial integrity at the single window.
- Identified opportunities for cross-selling bank products, contributing to business growth.
Education
National Certificate NQF5 - BANKING SERVICES ADVICE
Milpark School of Business
Johannesburg, GP2010
Certificate in Banking - Financial Services
The Institute of Bankers
Pretoria, GP01-1996
National Certificates N1-N4 - Business Studies
Lazarus Nhlapo Technical College
Tembisa, GP01-1995
National Senior Certificate (Std 10) - Senior Certificate Examination (Std 10)
Hlabi High School
Mogaung, Limpopo01-1992
Skills
- Staff recruitment
- Performance management
- Corrective action planning
- Operational efficiency
- Problem-solving
- Complaint handling and resolution
- Compliance management
Languages
English
Advanced
C1
Afrikaans
Upper Intermediate
B2
Xhosa
Proficient
C2
References
- Tebogo Mokale AFD Franchise Division
+27826279723
- Nakedi Mamobolo Admin Manager
+27659903204
Timeline
Operations Manager
Old Mutual Franchise Upendo Wealth (Pty)Ltd
10.2023 - Current
Branch Controller and Operations Manager
First National Bank
11.2005 - 06.2023
Teller Service Representative
Absa Bank
01.1996 - 10.2005
National Certificate NQF5 - BANKING SERVICES ADVICE
Milpark School of Business
Certificate in Banking - Financial Services
The Institute of Bankers
National Certificates N1-N4 - Business Studies
Lazarus Nhlapo Technical College
National Senior Certificate (Std 10) - Senior Certificate Examination (Std 10)
Hlabi High School