Sinoyolo Lubuzo
Sales And Customer Service Consultant
Johannesburg,Gauteng
Summary
Dedicated Internal Sales consultant providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
Work History
Customer Service Representative
3 Way Marketing
02.2021 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Internal Sales Consultant
Dr Khehlelezi Pharmacy
08.2021 - 04.2024
- Increased sales by developing strong relationships with key clients and providing tailored solutions to their needs.
- Consistently met or exceeded monthly sales quotas contributing significantly towards company''s overall revenue growth.
- Implemented continuous improvement mindset proactively identifying areas for potential process enhancements and efficiencies.
Call Centre Agent
The Unlimited Group
11.2016 - 05.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
No Degree - Diploma in Business Management
Esayidi Tvet College
Port Shepstone, South Africa 05.2001 - 01.2016
Matric - undefined
Zingisa Comprehensive High School
Skills
Data Analysis
Timeline
Internal Sales Consultant
Dr Khehlelezi Pharmacy
08.2021 - 04.2024
Customer Service Representative
3 Way Marketing
02.2021 - 07.2021
Call Centre Agent
The Unlimited Group
11.2016 - 05.2019
No Degree - Diploma in Business Management
Esayidi Tvet College
05.2001 - 01.2016
Matric - undefined
Zingisa Comprehensive High School
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