Sinovuyo Swartbooi
Manager
Johannesburg
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Villa 47, Rialto Foods
07.2017 - 02.2018
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Retail Sales Manager
Dark Paradise Boutique
09.2014 - 12.2014
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Implemented systems and procedures to increase sales.
Assistant Manager
Haas Coffee Co.
08.2013 - 08.2014
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
Editor
PLATFORM Magazine, Rollingstone Magazine
04.2012 - 03.2013
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Collaborated with writers and graphic designers to develop content schedules and plan workflows.
- Supported publication by helping develop layouts and collaborating with production teams.
- Selected and edited photos for use in diverse projects.
- Posted and promoted articles on social media platforms to engage target audience.
- Managed team of writers and junior editors to deliver accurate and engaging content.
- Led and managed multiple projects from conceptual stage through to launch.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Education
Certificate - Life Coaching
Oxford School Online
United Kingdom09.2023
Certificate - Business Management
National Youth Development Agency
Port Elizabeth07.2023
No Degree - Copy Writing
Vega School of Brand Management
Cape Town 10.2013
Skills
Product and Service Knowledge
Cost Reduction
Recruiting and Interviewing
Employee Performance Evaluations
Task Delegation
Team Motivation
Customer Rapport
Staff Management
Orientation and Training
Staff Supervision
Business Administration
Negotiation
Sales Growth
Project Management Abilities
Retail Operations Management
Money Handling
Customer Relations
Staff Development
Product Branding
Strategic Planning
Project Management
Business Development
Performance Reviewing
Consulting
Timeline
Assistant Manager
Villa 47, Rialto Foods
07.2017 - 02.2018
Retail Sales Manager
Dark Paradise Boutique
09.2014 - 12.2014
Assistant Manager
Haas Coffee Co.
08.2013 - 08.2014
Editor
PLATFORM Magazine, Rollingstone Magazine
04.2012 - 03.2013
Certificate - Life Coaching
Oxford School Online
Certificate - Business Management
National Youth Development Agency
No Degree - Copy Writing
Vega School of Brand Management