Sinovuyo Swartbooi
Manager
Johannesburg
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Villa 47, Rialto Foods
07.2017 - 02.2018
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Retail Sales Manager
Dark Paradise Boutique
09.2014 - 12.2014
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Implemented systems and procedures to increase sales.
Assistant Manager
Haas Coffee Co.
08.2013 - 08.2014
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
Editor
PLATFORM Magazine, Rollingstone Magazine
04.2012 - 03.2013
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Collaborated with writers and graphic designers to develop content schedules and plan workflows.
- Supported publication by helping develop layouts and collaborating with production teams.
- Selected and edited photos for use in diverse projects.
- Posted and promoted articles on social media platforms to engage target audience.
- Managed team of writers and junior editors to deliver accurate and engaging content.
- Led and managed multiple projects from conceptual stage through to launch.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Education
Certificate - Life Coaching
Oxford School Online
United Kingdom09.2023
Certificate - Business Management
National Youth Development Agency
Port Elizabeth07.2023
No Degree - Copy Writing
Vega School of Brand Management
Cape Town 10.2013
Skills
Product and Service Knowledge
Timeline
Assistant Manager
Villa 47, Rialto Foods
07.2017 - 02.2018
Retail Sales Manager
Dark Paradise Boutique
09.2014 - 12.2014
Assistant Manager
Haas Coffee Co.
08.2013 - 08.2014
Editor
PLATFORM Magazine, Rollingstone Magazine
04.2012 - 03.2013
Certificate - Life Coaching
Oxford School Online
Certificate - Business Management
National Youth Development Agency
No Degree - Copy Writing
Vega School of Brand Management
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