Sinovuyo Sese
CSR
Cape Town
Summary
Possess a combination of technical expertise, customer service skills and problem-solving abilities. Seek to maintain a full-time position that offers professional challenges utilizing interpersonal skills, creativity and excellent time management.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
KDP Support Analyst
Amazon
Cape Town
05.2022 - 03.2024
- Served as main point of contact for authors, providing guidance on various aspects of publishing process; addressing their inquiries, concerns, and requests promptly and professionally via email, chat and phone.
- Assisted authors with submission and review process for their manuscripts. Provided instructions on formatting requirements and any other relevant guidelines. Coordinate with editorial teams to ensure timely review and feedback on submitted content.
- Supported authors in understanding their royalties and payments. Provided explanations of royalty calculations, sales figures, and any adjustments applied. Addressed discrepancies or issues with royalty payments and liaise with finance teams to resolve them promptly.
- Assisted authors in promoting their books and building their author platform. Provided guidance on marketing strategies, social media presence, and book promotions offered by Amazon.
Customer Service Advisor
Teleperformance
Cape Town
11.2019 - 10.2021
- Assisted customers with billing inquiries, payment processing, account updates, and meter readings. Resolved billing discrepancies, explained charges, and helped customers understand their energy bills via various communications such as phone and email.
- Handled service requests from customers, including new service connections, disconnections, meter installations, and energy efficiency inquiries. Coordinated with relevant departments to fulfill service requests promptly and accurately.
Personal Assistant to an Assistant Director
Gabriel Williams
Cape Town
11.2017 - 12.2018
- Schedule Management: Assisted AD in maintaining and organizing daily schedule for filming, including call times, scene setups, and actor rehearsals.
- Documentation: Maintained accurate records of filming activities, including daily production reports, scene breakdowns, and shot lists.
- Support: Provided general administrative support to AD such as managing their calendar, arranging meetings, handling correspondence, and running errands as needed.
Education
Certificate - Project Management
Damelin College
Cape Town, South Africa 04.2014 - 10.2014
High School Diploma -
Cape Academy of Mathematics, Science & Technology
Cape Town 01.2010 - 12.2012
Skills
Communication
Problem Solving
Time Management
Technical Pro efficiency
Customer Service
Attention to Detail
References
- Amazon - Mrs Erna Van Vuuren +27 82 456 6453
- Teleperformance - Mrs Patience Moloi +27 73 000 9816
- AD - Gabriel Williams +27 82 821 0875 (https://www.imdb.com/name/nm3215236/)
Timeline
KDP Support Analyst
Amazon
05.2022 - 03.2024
Customer Service Advisor
Teleperformance
11.2019 - 10.2021
Personal Assistant to an Assistant Director
Gabriel Williams
11.2017 - 12.2018
Certificate - Project Management
Damelin College
04.2014 - 10.2014
High School Diploma -
Cape Academy of Mathematics, Science & Technology
01.2010 - 12.2012