Sinovuyo Marwanqana
Senior Technical Officer
Cape Town
Summary
Driven young individual whose technical background keeps advancing with vast industrial experience, constant problem solving and academic exposure. The wide breath of knowledge in customer technical support and engineering encompasses;
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
STO
Vodacom Talent Cru
09.2021 - Current
- Network monitoring & fault driving with first line support expertise
- Alarm and fault handling procedures for mitigating faults without delay
- Proficient report writing for fault analysis (SOEs)
- Understanding of the importance in meeting SLA agreements during incident management
- Proficient coordination of faults with liaison of stakeholders with an ability to be active in war rooms, boilers
- Successfully worked in a shift environment
- Thorough knowledge of the eTOM application
Technical Resource Agent
JuiceTel – Vodacom NOC
04.2021 - 08.2021
- Applications dashboard analysis
- Consistent fault analysis & fault driving
- Meeting SLA agreements
- Handling a fault that has escalated to a problem
- First line investigations in fault analysis
- Timeous report compilations
- Root cause analysis
Intern
Vodacom
03.2020 - 02.2021
- Diligent network monitoring and analysis
- Advanced technical support to a variety of customers
- Daily accurate data centre monitoring
- Excellent alarm handling
- Systems and database monitoring
- Providing quick resolutions to customers by ensuring the SLAs are met
- High level network architecture analysis
Assistant technician
ID Control Solutions
09.2009 - 11.2019
- Installed safety ink bottles in ATM Canisters
- Troubleshoot when there was a defect in the installed equipment
- Installed panels and uninterrupted power supplies
- Tested electrical wire continuity
- Wiring and installation of micro switch in an ATM
Utilities trainee
Ontec Systems
10.2017 - 09.2019
- Leading electricity meter readings and programming buy successfully meeting customer requirements at an expected time
- Working with the field engineer to do meter maintenance remotely and physically in kiosks
- Site inspections and creation of field reports
- Advancing existing and new employees’ knowledge by conducting training on meter registrations (single and bulk), contract management and tariff changes
- I administered and compiled reports from raw data for customers
- My analysis skills were boosted when I was extracting and analyzing meter purchases through energy and utility bills
- Resolving customer issues through customer technical support
Education
DevOps Eng Learning
01.2022 - Current
Btech - Electrical Engineering in Power electronics
Technology and Enterprise Management
NDip - Electrical Engineering in Power Systems
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Skills
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Timeline
DevOps Eng Learning
01.2022 - Current
STO
Vodacom Talent Cru
09.2021 - Current
Technical Resource Agent
JuiceTel – Vodacom NOC
04.2021 - 08.2021
Intern
Vodacom
03.2020 - 02.2021
Utilities trainee
Ontec Systems
10.2017 - 09.2019
Assistant technician
ID Control Solutions
09.2009 - 11.2019
Btech - Electrical Engineering in Power electronics
Technology and Enterprise Management
NDip - Electrical Engineering in Power Systems
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