SINOVUYO GXWATI
Customer Software Support Consultant
Johannesburg
Summary
Motivated and goal-driven professional with five years of experience in administrative and finance roles, complemented by four years in the food and services industry. Detail-oriented and skilled in both remote and face-to-face client support, consistently recognized for strong problem-solving abilities and effective collaboration. Known for adaptability and a results-oriented approach, adept at navigating complex issues to deliver impactful solutions. A dependable team player committed to continuous improvement and enhancing customer satisfaction.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Customer Software Support Consultant
GAAP Point-of-Sale
01.2025 - Current
- Developed comprehensive training materials for new team members, ensuring a smooth onboarding process.
- Mentored junior consultants in best practices for providing exceptional customer service and technical expertise.
- Streamlined support processes for improved efficiency and reduced response times.
- Oversaw inventory management efforts within the team, ensuring accurate tracking and allocation of support resources.
- Maintained the Database from a central network for SALSA Head Office
- Data Entry skills by uploading Recipes, Sales Items & Inventory
- Creating a Database for prospective clients and configuring the software to suite their needs.
- Setting Online Ordering database & configuring the app working hand in hand with the Marketing team.
- Tailored support strategies to meet the unique needs of individual clients, promoting long-term success and client retention.
- Managed high-priority cases with diligence, ensuring timely resolution and minimal disruption to client operations.
- Coordinated closely with sales teams to identify potential upsell opportunities during troubleshooting interactions with customers.
- Enhanced customer satisfaction by addressing and resolving software and database issues effectively.
- Provided remote assistance for off-site clients through various platforms including telephone, email, chat, or screen-sharing tools as needed.
- Collaborated with cross-functional teams to address complex client concerns and provide comprehensive solutions.
- Ensured adherence to industry standards by staying current on emerging technologies and trends in the field of IT support consulting.
Financial Advisor
EnvestPro
10.2023 - 07.2024
- Conduct full holistic planning with regards to Investment, Retirement, Estate and Risk planning.
- Maintain regular review and communication with clients to avoid losing client base & comply with relevant Financial service Laws and Regulations.
- Work as a part of a team of advisors to continually improve products & services, stay abreast of information relevant, share resources and advise on investment strategies.
- Identify and explain financial products that are individually suitable for a client. Monitor financial markets and keep clients informed on market trends and Investment opportunities.
Head Waitress
Village Local Restaurant
02.2022 - 10.2023
- Provide excellent customer services by regularly communicating to Kitchen & Bar staff to maintain smooth front of house operations, minimizing potential service delays.
- Handling groups of 20-40 people effectively and efficiently to promote customer satisfaction.
- Participating in incentives to up-sell menu items and to constantly promote the business. Adhere to relevant health regulations and customer service guidelines.
- Knowledge of GAAP Point of Sale software.
- Duties:
Practitioner Assistant
Free State Department of Education
02.2020 - 12.2021
- Assist in doing budgets for public schools in the Free State department of Education.
- Monitor and analyze income and expenditure of public schools before payment transfers.
- Capture and process transfer payments to schools.
- Assist in norms and standards regulations.
- Duties:
Administrative Internship
Free State Department of Education
01.2014 - 12.2014
- Assist with clerical work such as budgeting, filing, copying & sorting.
- Assist in capturing of orders on department LOGIS system.
- Write up quotes according to the specifications of orders.
- Analyze the reconciliation of orders against BAS report & facilitate payments of orders according to Invoices.
- Duties:
Education
Diploma in Accountancy - Taxation, Financial Accounting, Cost Management Accounting and Auditing
Nelson Mandela University
Port Elizabeth12.2021
Higher Certificate in Accountancy -
Nelson Mandela Metropolitan University
Port Elizabeth12.2015
National Senior Certificate - undefined
Eunice High School for Girls
Bloemfontein12.2013
Advanced Diploma Auditing - Accounting
Nelson Mandela University
Port ElizabethSkills
- Avalon Investments
- Financial Analysis
- Retirement Planning
- Risk Assessment
- Problem Solving & Critical Thinking
- MS Office
- Time Management
- Sage Pastel Accounting
- Strong interpersonal skills
- Teamwork and collaboration
- Customer service
- Document management
- Verbal and written communication
- Problem-solving
- Training and mentoring
- Empathy and patience
- Work Planning and Prioritization
References
- Ntombizandile, Mnyakama, ntombizandile.mnyakama@liblink.co.za, 068 467 3193, EnvestPro, Johannesburg
- Darren, Jewell, darren@charlie-superstar.com, 083 582 3701, Village Local Restaurant, Port Elizabeth
- Johan, Wessels, 082 564 0825, Free State Department of Education, Bloemfontein
- Louisa, Mtileni, lmtileni@fseducation.gov.za, 069 550 5547, Free State Department of Education, Bloemfontein
- Warren Pienaar, Training Manager , warren.pienaar@gaap.co.za, 082 072 6952, GAAP Point-of-Sale, Midrand.
LEADERSHIP & AWARDS
Eunice High School Grade 12 Leadership Project, As a group 5 of grade 12 learners, from Eunice High School, we had the opportunity of refurbishing one of the rooms at the APD Free State facility. We managed to raise funds to paint walls, change bed mattress, buy new a wheelchair and a buy few toiletries, groceries and clothes for Mr. Mokoena.
Timeline
Customer Software Support Consultant
GAAP Point-of-Sale
01.2025 - Current
Financial Advisor
EnvestPro
10.2023 - 07.2024
Head Waitress
Village Local Restaurant
02.2022 - 10.2023
Practitioner Assistant
Free State Department of Education
02.2020 - 12.2021
Administrative Internship
Free State Department of Education
01.2014 - 12.2014
National Senior Certificate - undefined
Eunice High School for Girls
Advanced Diploma Auditing - Accounting
Nelson Mandela University
Diploma in Accountancy - Taxation, Financial Accounting, Cost Management Accounting and Auditing
Nelson Mandela University
Higher Certificate in Accountancy -
Nelson Mandela Metropolitan University