Sinovuyo Bokwana
East London
Summary
Motivated and customer-focused professional with experience as a Call Centre Agent, skilled in handling high volume calls, resolving customer queries and promoting payment solutions with empathy and professionalism. Strong communication and problem solving abilities with a proven ability to meet performance targets and deliver excellent customer service. Adaptable, hardworking eager to contribute to a dynamic team environment. Open to relocation and commited to a professional growth in a new role and location.
Overview
4
4
years of professional experience
Work History
Debt Collector
DMC Debt Management
04.2025 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Education Assistant
TYALI SENIOR SECONDARY SCHOOL
01.2023 - 11.2023
- Organized and maintained student records, ensuring accuracy and confidentiality
- Captured student marks efficiently, enhancing record management systems
- Managed Photocoping and distributing of question papers to streamline examination processes
- Fostered a safe and clean learning environment, contributing to positive student experiences
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
Fieldworker
DEPARTMENT OF STATISTICS
02.2022 - 04.2022
- Conducted surveys and collected data accurately to support statistical analysis
- Effectively explained survey objectives and procedures to ensure high quality responses
- Assisted respondents in interpreting and answering survey questions, ensuring clarity and thoroughness
Education
Bachelor of Social Sciences - Criminology, Psychology
University of Fort hare
National Senior Certificate - Grade 12
Tyali Senior Secondary
Skills
- Data entry and record management
- Team collaboration
- Strong communication and interpersonal skills
- Problem-solving and decision-making abilities
References
Mr Nomavayi
Production Coordinator DMC
Contact Number:0833196431
Mr Swelindawo
Principal: Tyali Senior Secondary school
Contact Number: 073 344 9942
Mr Mbelani
Supervisor: Stats SA
Contact email: 071 934 6453
Languages
English
Advanced
C1
Xhosa
Advanced
C1
Timeline
Debt Collector
DMC Debt Management
04.2025 - Current
Education Assistant
TYALI SENIOR SECONDARY SCHOOL
01.2023 - 11.2023
Fieldworker
DEPARTMENT OF STATISTICS
02.2022 - 04.2022
Bachelor of Social Sciences - Criminology, Psychology
University of Fort hare
National Senior Certificate - Grade 12
Tyali Senior Secondary