Sinothando Lidia Mthembu
eSikhaleni
Summary
Adept at managing financial portfolios and enhancing customer satisfaction, my tenure at Queen Nandi Regional Hospital underscored my proficiency in invoice management and problem-solving. Leveraging skills in Microsoft Excel and teamwork, I've consistently improved operational efficiencies and client trust, contributing to a notable increase in client loyalty and satisfaction.
Overview
6
6
years of professional experience
Work History
Zibambele Supervisor
Department Of Economic Development And Tourism
2023.08 - 2024.03
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Finance Clerk
Queen Nandi Regional Hospital
2022.09 - 2023.01
- Managed accounts payable and receivable, ensuring all transactions were recorded accurately and on time.
- Provided excellent customer service when addressing inquiries related to billing or account issues, resolving disputes efficiently and professionally.
- Maintained organized filing system for easy access to important financial documents.
- Facilitated smooth month-end closing processes by preparing necessary journal entries, account analyses, and supporting schedules.
Receiving Clerk
Queen Nandi Regional Hospital
2022.01 - 2022.08
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
Administrative Clerk
Queen Nandi Regional Hospital
2021.07 - 2022.01
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Financial Advisor
Sanlam Insurance
2018.02 - 2018.11
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Delivered strategic investment advice for individual and corporate clients.
- Increased client satisfaction by providing personalized financial advice and investment strategies.
Education
National Diploma - Public Management
Umfolozi Tvet College
ESikhaleni, South Africa01.2023
Grade 12 -
Mathunjwa High School
Vryheid, South Africa12.2014
Skills
- Bank Reconciliation
- Accounts Receivable
- Accounts Payable
- Invoice Processing
- Data Entry
- Invoice Management
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Strong Work Ethic
- Microsoft Excel
- Multitasking Abilities
Personal Information
Date of birth: 12 July 1996
ID Number: 9607120709087
Nationality: South African
Gender: Female
Languages: IsiZulu & English
Drivers License: Code 10
References
Contact person : Mr SG Ngcobo
Company name: Queen Nandi Regional Hospital
Position: Supervisor
Contact number: 035 907 7185
Contact Person: Nkululeko Mdlalose
Company name: Sanlam Insurance
Position: Sales Manager
Contact number: 076 594 7327
Timeline
Zibambele Supervisor
Department Of Economic Development And Tourism
2023.08 - 2024.03
Finance Clerk
Queen Nandi Regional Hospital
2022.09 - 2023.01
Receiving Clerk
Queen Nandi Regional Hospital
2022.01 - 2022.08
Administrative Clerk
Queen Nandi Regional Hospital
2021.07 - 2022.01
Financial Advisor
Sanlam Insurance
2018.02 - 2018.11
National Diploma - Public Management
Umfolozi Tvet College
Grade 12 -
Mathunjwa High School
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