Sinothabo Ndlovu
Customer Relations Consultant
Randburg
Summary
Customer-focused receptionist and administrator with extensive experience in hospitality, including administration, hosting, and waitstaff roles. Proven expertise in reception management and administrative coordination, ensuring seamless visitor experiences. Recognized for exceptional multitasking and problem-solving skills, complemented by a friendly and approachable demeanor.
Overview
9
9
years of professional experience
1
1
Language
Work History
ADMINISTRATOR
MATHIYAS HOME DECO
01.2021 - Current
- Managed the reception area, ensuring clients were welcomed professionally.
- Handled all incoming calls and emails, directing queries to relevant departments.
- Performed accurate data entry, filing, scanning, and maintaining office records.
- Scheduled appointments, meetings, and coordinated staff calendars.
- Prepared weekly and monthly reports for management.
- Assisted with onboarding processes and prepared documents for new staff.
- Monitored office supplies, placed orders, and maintained stock levels.
- Organized and maintained confidential files in accordance with company policy.
- Ensured daily office operations ran smoothly and efficiently.
- Supported management with administrative tasks and project coordination.
HOSTESS
AMBERHALL GUESTHOUSE
01.2019 - 01.2020
- Welcomed guests warmly and created a pleasant first impression.
- Managed reservations, seat plans, and waiting lists during busy periods.
- Coordinated table allocations to ensure efficient service flow.
- Provided guests with menus, answered questions, and assisted with special requests.
- Communicated guest needs with kitchen and waitstaff to avoid delays.
- Handled customer complaints professionally and ensured quick resolutions.
- Maintained cleanliness and presentation of the front-of-house area.
- Assisted with event hosting and supported team during high-volume hours.
WAITRESS
MV CAFE
01.2017 - 01.2020
- Delivered professional food and beverage service in a high-pressure environment.
- Took accurate customer orders and communicated them efficiently to the kitchen.
- Ensured timely delivery of meals and regularly checked guest satisfaction.
- Handled payments, prepared bills, and processed transactions using POS.
- Maintained dining area cleanliness and adhered to hygiene standards.
- Assisted with setting up tables, events, and special functions.
- Built strong customer relationships, encouraging repeat business.
- Helped train new waitstaff and supported the team during peak hours.
- Improved service quality by identifying and resolving service delays.
Education
Bachelor of Commerce in Business Management - Business Management
National University of Science And Technology Zimbabwe
Bulawayo Zimbabwe12-2022
Skills
Reception coordination
Client relations
Administrative management
Appointment management
Record management and data processing Information organization and filing
Office software proficiency Email communication Time management
Telephonic communication
Documentation skill
Supply chain optimization
team collaboration
Point of sale systems Retail technology expertise Transaction management
problem-solving
Effective communication
crisis management
business communication
Organizational skills Time management Efficiency strategies
References
+27 78 544 8465, Mathiyasi Home Deco Pty ltd
Accomplishments
- Fast learner and adaptable to new systems
- Strong attention to detail
- Friendly, positive, and reliable personality
Timeline
ADMINISTRATOR
MATHIYAS HOME DECO
01.2021 - Current
HOSTESS
AMBERHALL GUESTHOUSE
01.2019 - 01.2020
WAITRESS
MV CAFE
01.2017 - 01.2020
Bachelor of Commerce in Business Management - Business Management
National University of Science And Technology Zimbabwe