Sinothabo Ndlovu
Waitress
Randburg
Summary
Detail-oriented Waitress with over 2 years of experience in ethnic dining. Skilled in POS systems and table-side service, with a strong grasp of food and beverage pairings. Recognized for efficiency and accuracy during peak hours, consistently delivering outstanding dining experiences.
Overview
7
7
years of professional experience
1
1
Language
Work History
Waitress
Random Harvest House Functions and Seminars
Johannesburg
02.2024 - Current
- Welcomed guests warmly and created a pleasant first impression.
- Managed reservations, seat plans, and waiting lists during busy periods.
- Coordinated table allocations to ensure efficient service flow.
- Provided guests with menus, answered questions, and assisted with special requests.
- Communicated guest needs with kitchen and waitstaff to avoid delays.
- Managed a team of 10 in a fast-paced environment, improving team efficiency by 20% through targeted training.
- Handled customer complaints professionally and ensured quick resolutions.
- Assisted with event hosting and supported team during high-volume hours. Kept server areas clean and stocked to increase efficiency while working tables. Handled high-pressure situations with composure, maintaining excellent service standards
- Service standards even during busy shifts.
- Achieved 95% positive feedback ratings, fostering customer loyalty and encouraging regular clientele.
WAITRESS
MV CAFE
Johannesburg
06.2019 - 12.2023
- Delivered professional food and beverage service in a high-pressure environment.
- Took customer orders and communicated them to the kitchen promptly, ensuring efficient service.
- Ensured timely delivery of meals and regularly checked guest satisfaction.
- Handled payments and processed transactions using POS with 99% accuracy, minimizing order errors.
- Maintained dining area cleanliness and adhered to hygiene standards.
- Built strong customer relationships, encouraging repeat business.
- Improved service quality by identifying and resolving service delays.
- Helped train new waitstaff and supported the team during peak hours.
- Identified and resolved service delays to enhance overall customer experience.
Education
Bachelor of Commerce in Business Management - Business Management
National University of Science And Technology Zimbabwe
Bulawayo Zimbabwe12-2022
Skills
- Reception coordination
- Customer relationship management
- Administrative management
- Scheduling appointments
- Record management and data processing Information organization and filing
- Office software proficiency Email communication Time management
- Telephonic communication
- Documentation skill
- Supply chain optimization
- Point of sale proficiency
- Problem-solving
- Effective communication
- Business communication
- Organizational skills Time management Efficiency strategies
Timeline
Waitress
Random Harvest House Functions and Seminars
02.2024 - Current
WAITRESS
MV CAFE
06.2019 - 12.2023
Bachelor of Commerce in Business Management - Business Management
National University of Science And Technology Zimbabwe