Pilot
Sinomzi Mbatana
Senior Restaurant Manager
Mthatha,Eastern Cape
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Restaurant Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations at award-winning restaurants around country. Driven to raise standards for fine dining and all aspects of guest relations.
Highly proactive manager with 13 years of experience in team leadership in restaurant and hotel industry. Background includes sales, management and customer service in fast-paced settings.
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Dedicated restaurant professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced senior restaurant manager with over 6 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Senior Restaurant Manager
Big Eagle Spur, JH Group.
Mthatha, Eastern Cape
10.2020 - 11.2022
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Led and directed team members on effective methods, operations and procedures.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Carefully interviewed, selected, trained and supervised staff.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Actively participated in ongoing customer service programs.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Acting Restaurant General Manager
Panarottis, JH Group
Mthatha , Eastern Cape
10.2019 - 10.2020
- Improved operations through consistent hard work and dedication.
- Developed team communications and information for meetings.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Monitored company inventory to keep stock levels and databases updated.
- Worked flexible hours across night, weekend and holiday shifts.
- Delivered services to customer locations within specific timeframes.
- Received and processed stock into inventory management system.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Onboarded new temps by entering employee information into systems.
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Restaurant Manager & Banqueting Manager
Premier Hotels
East London , Eastern Cape
04.2017 - 09.2019
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Actively participated in ongoing customer service programs.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Prepared for and executed new menu implementations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Interacted positively with customers while promoting hotel facilities and services.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
2IC Manager
Las Vegas Spur
East London , Eastern Cape
04.2014 - 02.2017
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Conducted employee training sessions to educate employees on products and company policies.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored expenditures to mitigate risk of overages.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Evaluated suppliers to maintain cost controls and improve operations.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recruited and hired top performers to add talent and value to department.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maintained professional, organized and safe environment for employees and patrons.
- Supervised labor costs and departmental expenses to remain in line with budget.
Education
Diploma In Hotel Operations & Management - Hospitality Administration And Management
Institute For Hospitality Education (sa)
Greenpoint, Cape Town 07.2008 - 08.2009
Grade 12 - Senior Education
Windermere High School
Factreton Av, Kensington, Cape Town. 01.2003 - 12.2006
Skills
Food preparation and safety
Marketing and advertising
Performance improvement
Dynamic, friendly hostess
Passion for customer satisfaction
Cost-controls
Point of Sale (POS) system operation
Order delivery practices
Kitchen equipment operation and maintenance
Food service background
Conflict resolution techniques
Natural leader
Staff Management
Inventory control and record keeping
Trained in performance and wage reviews
Staff Scheduling
Food plating and presentation
Recipes and menu planning
Software
Micros
Interests
Cycling
Swimming
Soccer
Reference
Joanne Macdonald
Hospitality General Manager
JH Group
0714112232
Francois VanZyl
General Manager
Premier Hotels Regent
0437095000
Megan Ferrelly
Training Consultant Manager
Spur Group
0215555100
Timeline
Senior Restaurant Manager
Big Eagle Spur, JH Group.
10.2020 - 11.2022
Acting Restaurant General Manager
Panarottis, JH Group
10.2019 - 10.2020
Restaurant Manager & Banqueting Manager
Premier Hotels
04.2017 - 09.2019
2IC Manager
Las Vegas Spur
04.2014 - 02.2017
Diploma In Hotel Operations & Management - Hospitality Administration And Management
Institute For Hospitality Education (sa)
07.2008 - 08.2009
Grade 12 - Senior Education
Windermere High School
01.2003 - 12.2006