Sinethembelihle S'nothando Pearl Nyathi

• Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Managed daily operations, ensuring smooth functioning of all aspects of the business.
• Cultivated a positive work environment, boosting employee morale and job satisfaction.

I oversee the daily operations of the front office, which includes the reception, concierge, and guest services. Here are my duties and responsibilities of a Front Office Manager:

• Coached employees through day-to-day work and complex problems.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Implemented staff training programs, improving employee performance and team cohesion.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Oversaw guest registration process by verifying personal information accuracy in line with security protocols.
• Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
• Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
• Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Established team priorities, maintained schedules and monitored performance.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Managing daily operations - Developing menus - Maintaining quality standards - Overseeing staff training - Monitoring inventory and cost control - Ensuring compliance with health and safety regulations - Providing excellent customer service
• Resolved customer complaints involving food or beverage quality and service.
• Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
• Managed bar and wait staff and directed hiring program.
• Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
• Developed staff training programs to enhance service skills and increase overall efficiency.
• Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Selected wine, beer and alcohol products based on customer feedback and local product availability.

• Reason for Leaving: Career Change
• Duties, - Liaising with potential customers - Completing the sales cycle - Contract negotiations and closings - Exceeding sales quotas - Building and maintaining client relationships - Managing paperwork related to sales
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Maximized customer retention by resolving issues quickly.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.

• Reason for Leaving: Career Growth
• Duties: - Contacting existing customers to sell funeral cover - Participating in sales training and workshops - Maintaining product knowledge