Sinethemba Duduzile Dlomo
Front House Manager
Johannesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
20
20
years of post-secondary education
Work History
Front of House Manager
Bidvest Food Services
02.2019 - Current
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Increased revenue by monitoring sales data and adjusting menu offerings based on customer preferences.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Training new staff members
- Doing cash ups
Front of House Manager
Simply Asia
03.2011 - 01.2019
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Handled reservation system proficiently utilizing guest information in order to enhance their overall dining experience.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Performed cash handling activities and secured nightly bank deposits.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Restaurant Hostess
Galaxy Grill
02.2011 - 12.2017
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Waitress
San Lorenzo
03.2008 - 02.2010
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
Waitress
Mugg & Bean
04.2006 - 02.2008
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed
Education
High School Diploma -
Rand Tutorial College
Johannesburg, South Africa 01.2005 - 11.2024
Skills
Teamwork and Collaboration
Restaurant Operations
Training and mentoring
Upselling strategies
Promotional Events
Customer Services
Strategic Planning
Money Handling
Teamwork and Collaboration
Timeline
Front of House Manager
Bidvest Food Services
02.2019 - Current
Front of House Manager
Simply Asia
03.2011 - 01.2019
Restaurant Hostess
Galaxy Grill
02.2011 - 12.2017
Waitress
San Lorenzo
03.2008 - 02.2010
Waitress
Mugg & Bean
04.2006 - 02.2008
High School Diploma -
Rand Tutorial College
01.2005 - 11.2024