Sinethemba Stemele

• Verified compliance of benefits with established protocols.
• Accurately obtaining and capturing information
• Servicing all key stakeholders telephonically and through other servicing channels until the query is resolved

• Oversee the implementation of the workplace plan
• Adhering to the standards of hygiene and health protocols relating to COVID19
• Monitored internal policies and bylaws

- Responded to wildfire emergencies, effectively collaborating with a team to extinguish fires and protect lives and property.

- Delivered fire prevention education and safety training to local communities, increasing awareness and preparedness by 30%.

- Operated and maintained firefighting equipment, ensuring full compliance with safety regulations and a 100% readiness rate.

• Transport patients from accident scenes to hospitals to receive critical care
• Ensure that patients are comfortable and safe in the ambulance
• Administered patient care in line with scope of practice

• Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
• Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
• Assisted patients with daily living activities, promoting independence and quality of life.

• Improved worksite safety by consistently adhering to established protocols and regulations.
• Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
• Followed instructions and safety protocols to prevent accidents and injuries.

• Increased sales revenue by identifying and targeting high-potential accounts.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Expanded customer base through cold calling, networking, and relationship building.

• Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
• Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
• Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.