Sinethemba Singaphi
Cape Town
Summary
Motivated professional demonstrating strengths in customer engagement and team support. Adapts to evolving demands through strong problem-solving and effective communication. Committed to fostering positive interactions and delivering high-quality service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Station Supervisor
PRASA
Cape Town
07.2007 - Current
- Liaised between station staff and upper management, conveying needs and feedback to enhance workplace morale.
- Achieved outstanding customer satisfaction through effective team management.
- Identified ongoing issues and implemented solutions to maintain optimum service levels.
- Resolved customer issues and complaints effectively, ensuring continued satisfaction and loyalty.
- Managed team of customer service representatives, fostering an environment focused on high-quality client support.
- Dealt with complex and difficult customer complaints calmly and professionally, providing effective solutions for continued customer satisfaction.
- Created positive working environments by offering support and guidance to staff.
Petrol Attendant
Caltex
Cape Town
08.2005 - 02.2007
- Collected payments by cash, credit or debit and provided invoices to establish proof of transaction.
- Washed vehicle windscreens and windows to remove dust, dirt and other materials.
- Greeted customers upon arrival, providing a welcoming atmosphere and assisting with fuel selections.
- Performed basic vehicle checks for customers, ensuring safe operation through tyre pressure and oil level assessments.
Education
Diploma of Higher Education - Occupational Health Safety
Oxbridge Academy
Cape Town, WC01-2017
Certificate of Higher Education - Economic Management Science
UNISA
Cape Town, WC01-2016
Certificate of Higher Education - Business Management
IQ Academy
Cape Town, WC01-2013
Certificate of Higher Education - Customer Service Management
UNISA
Cape Town, WC01-2013
Skills
- Customer service
- Team management
- Conflict resolution
- Safety compliance
- Incident reporting
- Customer relationship management
- Problem solving
- Staff training
- Effective communication
- Staff management
- Leadership qualities
- Self-motivation
- Critical-thinking
- Fire safety training
- Financial reporting
- Inventory control proficiency
- Crisis management
Languages
English
Proficient
C2
Certification
Drivers Licence Code 8 with PDP
Timeline
Station Supervisor
PRASA
07.2007 - Current
Petrol Attendant
Caltex
08.2005 - 02.2007
Diploma of Higher Education - Occupational Health Safety
Oxbridge Academy
Certificate of Higher Education - Economic Management Science
UNISA
Certificate of Higher Education - Business Management
IQ Academy
Certificate of Higher Education - Customer Service Management
UNISA