Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Sinethemba Sabela

Empangeni
Sinethemba Sabela

Summary

Dedicated Call Centre Agent delivering exceptional customer service experiences. Resolves customer issues efficiently, enhancing satisfaction and loyalty. Follows up on interactions to ensure ongoing support and relationship building.

Overview

1
Language
5
years of post-secondary education
1
year of professional experience

Work History

CCI Durban

Call Centre Agent
02.2022 - 04.2023

Job overview

  • Handled and quickly resolved customer issues regarding product sales and customer service problems.
  • Enhanced customer satisfaction through friendly and informative service.
  • Remained calm under pressure to handle customer complaints and solve problems.
  • Conducted follow-ups with customers to ensure satisfaction and address any lingering concerns.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.

Education

Taffy's Beauty academy
Richards Bay

Beauty and Nail tech course from Beauty and nails
02.2025 - 07.2025

University Overview

IIE Rosebank College
Durban

Diploma in Commerce in Business managrment from Business Management
01.2021 - 12.2023

University Overview

Pax College
Durban South africs

N6 Certificate in Tourism from Tourism
01.2018 - 12.2019

University Overview

Avuxeni Computer academy
Empangeni

Intermediate computer literacy from Computer operation
01.2024 - 04.2024

University Overview

Skills

  • Customer issue resolution
  • Team coordination

Languages

English
Upper intermediate
B2

Timeline

Taffy's Beauty academy
Beauty and Nail tech course from Beauty and nails
02.2025 - 07.2025
Avuxeni Computer academy
Intermediate computer literacy from Computer operation
01.2024 - 04.2024
Call Centre Agent
CCI Durban
02.2022 - 04.2023
IIE Rosebank College
Diploma in Commerce in Business managrment from Business Management
01.2021 - 12.2023
Pax College
N6 Certificate in Tourism from Tourism
01.2018 - 12.2019
Sinethemba Sabela