Summary
Overview
Work History
Education
Skills
Address
Complementary Skills - Computer Literacy
Timeline
Generic

Sinethemba Ntantiso Qamngwana

Strategic Product And Relationship Management
Thornton

Summary

Heading up a business unit at Yoyo has afforded me the opportunity to explore my commercial and people leadership capacity in ways I never imagined were possible. Working for a fast-growing organization in the FinTech space, and servicing some of SA’s biggest banks and retailers in a COVID impacted (digital) economy has been my biggest and longest sustained learning curve in my career to date. The relatively flat structure of the organization has also afforded me exposure to and participation in unprecedented strategic c-level structures, which have been a challenging yet exciting space to thrive in. The above-mentioned skills and my well-rounded character, coupled with the invaluable work experience I have gained at Engen Petroleum, Old Mutual, and currently Yoyo Group (former wiGroup) have all given me a platform to sharpen and solidify my varied skills in stable yet challenging work environments, making me an ideal candidate to any potential employer.

Overview

12
12
years of professional experience
2008
2008
years of post-secondary education

Work History

Head of Product, Payments and Channel

EasyPay
02.2023 - Current
  • Define product strategy to achieve commercial success and turn the product strategy into trackable commercial results against budget forecast
  • Model a business plan for the product with the Business Owner and Executive team.
  • Plan and drive execution through the team to ensure that the product is built to be technologically and commercially viable.
  • Drive both internal and external adoption of the product.
  • Implement methods to measure uptake of the product in the market and monitor its performance on an ongoing basis; key metrics, dashboards, KPIs.
  • Use existing relationships with and access to clients and their data to identify opportunities for Product enhancement.
  • Remain up to date with advancements and developments in the product area, including technology, best practice and legal/statutory requirements to optimise performance.
  • Guide Business Owner and the organisation to understand the opportunities and options for the future shape of the product.
  • Collaborate with the Business Owner to define the execution strategy for the product's future; other products, enhancements, business models, partnerships, operating models etc. and guide and decide on what's best, based on business strengths.
  • Keep everyone on the same page at all times - ensure there is coherence between product initiatives and and client specific strategy.
  • Make sure there are no conflicts between competing priorities and that silos are not created.
  • Own and have accountability for the Product cost centre and responsible for the delivery budget.
  • Lead the annual budgeting process for the product and secure a budget; responsible for proposing, motivating and achieving approval of a budget which will underpin the meeting and fulfilment of the objectives and scope of the product as a whole; people, hardware, software.
  • Manage the budget for the product, including OPEX and CAPEX budgets in line with the delegation of authority and reporting thereon.
  • Forecast and operate within agreed budgets through management of financial controls.
  • Approve all product related expenditure according to delegation of authority.
  • Work with the Finance Business Partner to monitor, control and report against the budget in line with financial reporting requirements.
  • Review variance reports and take action where required.
  • Provide detailed reporting on a monthly basis, (and ad hoc as required) providing feedback.
  • Responsible for ensuring compliance with relevant regulatory and legislated requirements within all aspects of the product.
  • Undertake relationship building for the product to build trust and belief and manage stakeholder expectations.
  • Network internally and externally to create a relevant network which will enable and enhance the product.
  • Responsible for stakeholder and relationship management and communication related to the product and its commercials which will assist in making the product the best in the market; internal and external parties.

Head of YoyoCollab

wiGroup/ Yoyo SA
01.2021 - 12.2022
  • Initially my job focus was developing growth strategies for an existing client base, focused both on commercial growth and customer product needs.
  • With my role change to heading up the YoyoCollab custom development business unit, came a major shift into developing and sustaining growth strategies that are more delivery focused, allowing each client to take ownership of what the different dedicated teams deliver into clients’ own product strategy.
  • General management of customer relationships externally and delivery teams internally.
  • Making visible and measurable the value and profitability of each client to internal stakeholders, and importantly doing the same in making visible and measurable the value our teams and products deliver into each client (lifetime value modelling).
  • Developing new product business cases and cross-pollinating product/ delivery team lessons across my client base.
  • Facilitating joint client-provider strategic product evolution and ways of working forums.
  • Proactively assessing, clarifying, and validating customer needs on an ongoing basis.
  • Leading high-level solution conceptualization efforts that best address customer needs, overlayed with a positioning of team compositions that would best serve this.
  • Contracts and governance management (SLAs).
  • Practical management of commercials and on-going profitability analytics (forecasting) in response to changes as they arise.

Business Project Manager

Old Mutual – MFC Project Management Office
06.2016 - 10.2019
  • My main function was the delivery and management of projects through their progressive life-cycle stages (feasibility/ business case development, project design, planning, execution, closure, go to market and benefits measuring) using the Waterfall and Agile project management methodologies.
  • Other key functions were budget management, stakeholder management across all project spheres, as well as coordinating project progress and exception reporting those (budget, delivery, product) into Management Boards and Steering Committees for key decision-making stage gates and reviews.
  • Project involvement: Treating Customers Fairly (TCF): Regulatory.
  • Facilitating that key processes, systems (related to generation of costumer comms) impacts/changes are identified, documented, developed and tested.
  • Ensuring resource contracting - coordinating work streams across different teams.
  • Documenting clear governance structures as well as accountability and responsibility for new/ changed processes and controls.
  • Facilitating awareness and buy-in from the business on the importance of compliance to this regulation and the cost of non-compliance (stakeholder engagement).
  • Ensuring that change management mechanisms are in place to support the training of business unit teams to effectively operate within the new regulatory framework.
  • Reporting on the benefits of regulatory compliance to the business (cost of non-compliance avoidance).
  • Mobile Funeral: New product development (digital) – mothballed.
  • OMSA Transformation Programme (product segment integration into a new enterprise-wide system): New product development (integration).
  • Facilitating agreement on project scope (sign-off) and alignment between business (product owners and users), IT (solution design, development & implementation teams) and third-party systems providers.
  • Developing an integrated project plan to deliver on agreed scope and timelines - Implementation approach.
  • Representing MFC interests in stakeholder engagement sessions between enterprise level and segment level impacted parties (Shared Services, MFC, PF and Wealth).
  • Ensuring that IT reports into governance structures as per SDLC.
  • Ensuring that business and IT impact assessments are done, disseminated, and accepted by all relevant parties.
  • Ensuring that all necessary resource contracting (internal and external) is done.
  • Planning for business readiness and change management (ADKAR, HR, Systems/Process Training) – implemented by CM specialists.
  • Overall budget tracking and reporting.

Project Manager

Engen Petroleum – International Business Division
10.2013 - 05.2016
  • I initially provided support to senior specialist project managers in running projects that were already setup, then had a role change that enabled me to setup, run and deliver my own projects end to end (from proposal to closure).
  • This involved using the PRINCE2 project management methodology for project initiation, planning, executing and measuring projects.
  • Stakeholder management with a focus on project budget and delivery plan deviations (exception management).
  • Project involvement: Managed Strategic Retail Service and Operations improvement projects to help Engen businesses outside of South Africa (SA) be on par with SA Service and Operating standards related to: Brand, Customer Service, Operational Efficiency, HSEQ.
  • Dealer Extranet Website, content and business toolkit applications (Zambia pilot).
  • IBD Communications project, rolling out digital conferencing facilities to 11 international affiliate offices.
  • 1-Card Personal Web Suite (CRM), 1-Card customer account management and payment solution (Reunion pilot).
  • Annual CSI Data Project, developing tools to collect and analyse external customer (Dealers) for insights as input into divisional strategy and annual project road-mapping.

Education

Bachelor of Social Science - Labour, Organizational Psychology & HR, Organizational Psychology, Industrial Sociology

University of Cape Town

Matriculated - undefined

Collegiate Girls’ High School

Skills

  • SAP
  • MS Office
  • Word
  • Excel
  • Project
  • Access
  • PowerPoint
  • Visio
  • Outlook
  • JIRA
  • ORACLE

    Product portfolio management

    Product roadmapping

    Value proposition development

    Pricing strategy

    Cross functional leadership

    Product positioning

    Product support

    Stakeholder management

    Business model development

    Product monetization

    Product revenue generation

Address

No. 4 The Palms, 2 Rifle Range Rd, Thornton, CPT, P.O. Box 2084, Cape Town, 8000

Complementary Skills - Computer Literacy

  • SAP - Engen
  • MS Office (Word, Excel, Project, Access, PowerPoint, Visio & Outlook)
  • JIRA - OM & Yoyo
  • ORACLE - OM

Timeline

Head of Product, Payments and Channel

EasyPay
02.2023 - Current

Head of YoyoCollab

wiGroup/ Yoyo SA
01.2021 - 12.2022

Business Project Manager

Old Mutual – MFC Project Management Office
06.2016 - 10.2019

Project Manager

Engen Petroleum – International Business Division
10.2013 - 05.2016

Matriculated - undefined

Collegiate Girls’ High School

Bachelor of Social Science - Labour, Organizational Psychology & HR, Organizational Psychology, Industrial Sociology

University of Cape Town

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Sinethemba Ntantiso QamngwanaStrategic Product And Relationship Management