Sinethemba Mtyobile
Administrative Assistant
Thembalethu George
Summary
Dedicated mentor eager to utilize counseling and coaching skills. Strong presentation and public speaking skills with focus on job search workshops and training sessions. Knowledgeable about job markets and committed to fostering positive learning environment. Acquired short course online (TEFL and Human Resources certificate)
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Business Trainer
Exl Service (international Campaign)
1 2023 - 03.2024
- Developed and executed strategic training plans for various departments, resulting in increased productivity and efficiency.
- Reduced turnover rates with targeted retention initiatives, including mentorship programs and ongoing skill development opportunities.
- Collaborated with management teams to identify skills gaps and develop customized training solutions that addressed specific areas of improvement.
- Evaluated employee progress through regular assessments, providing constructive feedback and guidance for continuous growth.
- Contributed to talent development initiatives by identifying high-potential employees and recommending appropriate career advancement opportunities based on their skill sets.
Quality Assurance Assistant
EXL Service
01.2023 - 03.2024
- Supported audit preparation through research, analysis and presentation development.
- Helped with customer complaint investigations to improve quality and processes.
- Evaluated returned products for safety, functionality, and other issues.
- Assessed quality of finished products with careful inspections.
Transition Assistant
EXL Service
01.2023 - 03.2024
- Organized workshops on various topics, equipping clients with valuable knowledge to aid in their career journeys.
- Maintained accurate records of client interactions, ensuring timely follow-up on progress and next steps.
- Established trust with clients through empathetic listening and understanding of their unique challenges and goals.
- Managed case files efficiently while adhering to all ethical guidelines associated with confidentiality requirements.
Claims Customer Care Agent
Exl Service (Allstate)
- Explain the process of claims to customer by setting proper expectations -Schedule inspections so that estimates can be drafted. -Assist with rental as needed -Handle inquiry calls -Process payments as needed. -Contact customers and request information needed to process the claim and put it towards closure .
Training And Development Intern
Mediclinic George
02.2020 - 11.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Communication Champion
Rock Solid Project (Go George)
11.2022 - 12.2022
- Conducted thorough market research to identify key trends and opportunities for growth in the industry.
- Developed internal communications processes to foster a transparent and inclusive work environment.
- Managed crisis communications to maintain a positive brand image during challenging situations.
Tele Marketer
Capital legacy
11.2021 - 06.2022
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
Human Resources Intern
Western Cape Department Of Health
04.2012 - 04.2013
- Answered phone and performed clerical duties to assist human resources department.
- Worked with HR team to coordinate company events.
- Updated and maintained employee records to respond quickly to requests for information.
- Developed strong written and verbal communication skills.
Education
Business certificate, Business Writing Skills, Financial Administration, Business Communication, Meeting Administrator, Business Research, Computer -
Signa Academy
01.2020 - 05.2020
National Senior Certification, Matric - undefined
Imizamo Yethu Secondary School
01.2008 - 05.2011
General Studies, English language speaking & writing, Online teamwork & collaboration, Leadership & time management, Decision making & problem solving, Mathematical reasoning, Effective communication -
BYU Pathway
01.2020 - 05.2020
Skills
Customer Relation Skills
Problem Solving skills
Telephone Etiquette
Receptionist skills
Communication skills
Computer Literate
Personal Information
Date of Birth: 12/09/93
References
- Exl Service, Zizipho Mani (Manager) 067 037 6697
lloydzizipho9@gmail.com
- Capital Legacy- Emmanuel Mpoyi (Supervisor) 072 726 7050
emmanuelmpoyi07@gmail.com
- Rock Solid- Vuyokazi Meleni(Supervisor) 061 468 6739
vkzmeleni@gmail.com
Certification
TEFL and Human Resources management
Timeline
TEFL and Human Resources management
06-2024
Quality Assurance Assistant
EXL Service
01.2023 - 03.2024
Transition Assistant
EXL Service
01.2023 - 03.2024
Communication Champion
Rock Solid Project (Go George)
11.2022 - 12.2022
Tele Marketer
Capital legacy
11.2021 - 06.2022
Training And Development Intern
Mediclinic George
02.2020 - 11.2020
Business certificate, Business Writing Skills, Financial Administration, Business Communication, Meeting Administrator, Business Research, Computer -
Signa Academy
01.2020 - 05.2020
General Studies, English language speaking & writing, Online teamwork & collaboration, Leadership & time management, Decision making & problem solving, Mathematical reasoning, Effective communication -
BYU Pathway
01.2020 - 05.2020
Human Resources Intern
Western Cape Department Of Health
04.2012 - 04.2013
National Senior Certification, Matric - undefined
Imizamo Yethu Secondary School
01.2008 - 05.2011
Business Trainer
Exl Service (international Campaign)
1 2023 - 03.2024
Claims Customer Care Agent
Exl Service (Allstate)
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