Sinesipho Figlan
Business Administrator
Soweto
Summary
Experienced customer service associate and admin assistant with a proven track record of 8 months contact center customer service and 2 years admin assistance driving high customer satisfaction and creating positive customer experiences. Highly organized, reliable and attentive to customer needs. A detail-oriented team player with strong organizational skills. Have the ability to handle multiple projects simultaneously with a high degree of accuracy. A hardworking and passionate job seeker with strong organizational skills and eager to secure an entry-level administration position. Always eager to help teams achieve company goals.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
Work History
Customer Service Associate
Quantanite
10.2023 - Current
- Provided excellent customer service by accurately addressing customer needs and sharing effective workarounds, resulting in a 20% increase in customer retention
- Responded to customer queries in a timely and accurate way, via email
- Identified customer needs and helped customers use specific features
- Updated internal databases with information about technical issues and useful discussions with customers
- Processed refunds in a timely and accurate manner and took care of replacing damaged or faulty products
- Informed customers about promotions, new features, and functionalities
- Followed up with customers to ensure their issues are resolved and that customers are satisfied with resolutions.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Customer Service Representative
Startek (PSI)
06.2023 - 10.2023
- Answered phone calls from candidates regarding scheduling and technical issues
- Provided information on products and service and demonstrated commitment to Customer Service
- Handled high volume of inquiries and met designated service level thresholds determined by organization
- Maintained high level of confidentiality about candidate billing and credit card information
- Diffused difficult candidate situations
- Organized and prioritized workload
- Interacted positively with co-workers
- Multi-tasked and quickly acquired extensive product knowledge.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Admin Clerk Intern
Gauteng Department Of Education
05.2021 - 04.2022
- Advised end-users on correct procurement procedures and provided support to all units
- Ensured quality, quantity, and correctness of items on receipt/delivery of goods
- Maintained comprehensive filing system for all documents, including invoices, GRVs, POs, and RLS01
- Captured approved original budget and adjustment budget on Basic Accounting System (BAS)
- Ensured that validation journals received were parked within 48 hours
- Advised schools about policies and regulations on financial management and compliance
- Collected, sorted, filled, and distributed pay slips
- Sorted and issued salary advices to officials on monthly basis
- Handled application for remarking, accepting payments, cashing up, and depositing at end of day.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Admin Assistant Intern
ORTSA (Kliptown Primary School)
05.2019 - 04.2020
- Managed reception area and directed visitors and parents to correct school personnel
- Provided secretarial assistance to school principal by typing, editing letters and bulletins, and filing
- Maintained teachers, staff members, and learners' attendance statistics
- Oversaw, coordinated, and performed day-to-day school administrative functions
- Handled mail distribution, filing, and sorting activities
- Answered telephone calls and transferred calls to appropriate recipients
- Administered first aid during times of emergencies
- Assisted parents with school registration and admission procedures.
- Provided support during audits, gathering necessary documentation to ensure compliance with regulations and policies.
- Enhanced team communication by responding to internal requests and inquiries in timely manner.
Education
Diploma In Business Administration - Business Administration
Richfield Graduate Institute of Technology
Johannesburg, South Africa 02.2015 - 05.2017
High School Diploma -
Silver Oaks Secondary School
Johannesburg, South Africa 01.2014 - 12.2024
Skills
Clerical Support, Customer service, Customer Satisfaction
Provide customer Support, Passionate, Professional
Report Writing, Handle Mail
SAP,BAS, Microsoft office
Team Player, Adaptability, Self-Direction
Clerical Support, Customer service, Customer Satisfaction
References
Xoliswa Dineka - Team Leader 081 047 5232
Zinhle Xaba - Senior Accounting Clerk 011 694 9551/073 905 5404
Mpho Chauke -Admin Assistant 011694 9551/068 343 7998
Timeline
Customer Service Associate
Quantanite
10.2023 - Current
Customer Service Representative
Startek (PSI)
06.2023 - 10.2023
Admin Clerk Intern
Gauteng Department Of Education
05.2021 - 04.2022
Admin Assistant Intern
ORTSA (Kliptown Primary School)
05.2019 - 04.2020
Diploma In Business Administration - Business Administration
Richfield Graduate Institute of Technology
02.2015 - 05.2017
High School Diploma -
Silver Oaks Secondary School
01.2014 - 12.2024