Sinenhlanhla Zondi
Greytown
Summary
Highly motivated and results-oriented banking professional with 12 years of comprehensive experience in the financial industry, including 7 years as a sales consultant. Expertise spans teller operations (Treasury and ATM clerk), customer service, and relationship management, with a proved track record of driving sales growth and delivering exceptional client experiences. Demonstrates strong leadership, operational management, and team building capabilities to ensure branch efficiency and customer satisfaction. Skilled in developing tailored financial solutions, ensuring regulatory compliance, and achieving organizational objectives. Dedicated to fostering a positive team culture and enhancing branch performance through customer-centric initiatives.
Overview
12
12
years of professional experience
4029
4029
years of post-secondary education
Work History
Sales Consultant
Absa
Greytown
09.2016 - 11.2024
- Consistently exceed performance metrics and contributed to the branch’s overall success
- Identified opportunities to cross-sell banking products and services, boosting branch revenue
- Developed and maintained strong customer relationships to promote loyalty and repeat business
- Delivered tailored financial solution to meet client needs and achieve sales targets
Customer Service Clerk
Absa
Greytown
05.2014 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Branch image maintenance
- Client migration to digital platforms
- Keep up to sate with client value added offerings
- Assist clients with updating FICA documents
- Provided customer records, account statements and copies of checks
- Answered customer inquiries regarding account balances, transaction history and service charges
Teller/ Treasury custodian /ATM Custodian
Absa
Greytown/Estcourt
10.2012 - 05.2016
- Processed customer transactions promptly, minimizing wait times
- Adhering to branch cash management
- Balancing the ETR
- Identifying leads and passing to sales consultants
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Manage cash orders to ensure that branch has sufficient cash for busy periods
- Count cash received from SBV & G4S
- Reconciled cash drawer and resolved discrepancies
- Provided customer records, account statements and copies of checks
- Maintained strong knowledge of bank products, services, procedures, and regulatory requirements to assist staff members with questions and difficult or complex tasks
Education
National Certificate in banking - Banking
BankSeta
GreytownHigh School Diploma -
Greytown Secondary
Durban12.2011
Banking
Milpark
PMB 04.2023 - 04.2024
Skills
- Problem Solving
- Decision Making
- Financial Guidance
- Compliance
- Banking Laws
- Regulations
- Customer Service
- Staff Management
- Detail Oriented
- Interpersonal Skills
- Active Learning
- Communication Skills
- Leadership
Referances
- Joe Maharaj, Branch Manager, 0824951587
- Madeleine Reineke, CSHM, 0334138706
Timeline
Banking
Milpark
04.2023 - 04.2024
Sales Consultant
Absa
09.2016 - 11.2024
Customer Service Clerk
Absa
05.2014 - 08.2016
Teller/ Treasury custodian /ATM Custodian
Absa
10.2012 - 05.2016
National Certificate in banking - Banking
BankSeta
High School Diploma -
Greytown Secondary
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