Sinenhlanhla Zondi
Greytown
Overview
12
12
years of professional experience
Work History
Sales Consultant
Absa
Greytown
9 2016 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Responded to telephone and in-person requests for information
- Followed up with existing customers to provide additional support and address concerns
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly
- Achieved top performance by strategically adapting to rapidly changing, competitive environment
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Oversaw daily outbound calls to identify services that address primary needs
- Supervised 2X Junior Sales consultant
- Ensure conformance with all banking policies and practices along with regulatory statues
- Recommend products and services inclusive of credit structures
- Prepare customer base by servicing existing clients and cross-selling products.
Customer Service Clerk
Absa
05.2014 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer needs through competent customer service and prompt problem-solving
- Kept front check out area clean and organized for efficient service
- Issued receipts and processed refunds, credits, or exchanges
- Passed through more than 100 leads to sales consultants
- Top achiever in branch for 2015
Teller/ ATM Custodian/ Treasury Custodian
Absa/ Quest
10.2012 - 05.2016
- Adhered to the cash limits
- Balanced cash drawer daily
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic
Education
NATIONAL SENIOR CERIFICATE - Banking
BANKSETA
Durban 01.2024 - 01.2016
High School Diploma -
Greytown High School
12.2011
ADVANCED CERTIFICATE IN BANKING - Banking
MILPARK
03.2024
Skills
Compliance
State
South Africa
Zip
3250
City
Greytown
Summary
Currently a sales consultant who is a well-rounded banker and has been in a sales role for 6 years. I have been a customer service clerk, Teller, Treasury, ATM custodian and currently upskilling in the CBOR position making me an ideal candidate for the Job of being a CHSM. Previous roles have strengthened my capabilities in interpersonal, leadership and cash management. I am keen on doing a new task, it is about upskilling myself at every chance that I am given. I have a higher certificate in Banking (NQF Level 5) with BENKseta and Advanced certificate (NQF Level 6)
Timeline
NATIONAL SENIOR CERIFICATE - Banking
BANKSETA
01.2024 - 01.2016
Customer Service Clerk
Absa
05.2014 - 08.2016
Teller/ ATM Custodian/ Treasury Custodian
Absa/ Quest
10.2012 - 05.2016
Sales Consultant
Absa
9 2016 - Current
High School Diploma -
Greytown High School
ADVANCED CERTIFICATE IN BANKING - Banking
MILPARK
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