Sinenhlanhla Majozi

• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Set up appointments with interested customers according to schedule availability.
• Generated leads and established relationships with potential customers through outbound telephone calls.

This is an inbound sales role where we sold contract phones and simcards to UK customers. The skills gained on the role are as following:

• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Utilized active listening skills to identify customer needs and provide appropriate products.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Addressed customer account discrepancies and concerns.
• Responded to customer requests for products, services, and company information.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.