Sinenhlanhla Khoza
Guest Relations Personnel
215 Kwartel Street, Birch Acres, Kempton Park
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
3
3
years of professional experience
Work History
Data Capturer
National Department of Tourism
11.2020 - 02.2022
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy and validity of data entered in databases
- Entered client information into databases quickly and with minimal errors.
- Obtained scanned records and uploaded into database.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Utilized specialized software tools for seamless integration of captured data into the company''s systems.
- Safeguarded the integrity of captured data by strictly adhering to established security protocols and guidelines.
Front Desk Agent
Premier Hotel
02.2019 - 04.2020
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Answered customer telephone calls promptly and appropriately handled needs.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Education
Bachelor of Commerce - Accounting And Finance
Richfield Graduate Institute of Technology
Pretoria, South Africa01-2026
National Diploma - Hospitality Management
Vaal University of Technology
Vanderbijlpark, South Africa04-2020
Skills
Data entry expertise
Excellent communication
Multitasking Abilities
Data interpretation
File management
Organizing and Time management
Customer service
Guest relations
Problem-solving abilities
Reservations
Administrative skills
Computer skills
References
Mr Ross Jurgens (Premier Hotel Midrand)
E: rossj@ccj.co.za
P: 0637680946
Mr Robert Mkhabela (Lekwa Local Municipality)
E: mkhabelarobert@gmail.com
P: 0798948456
Timeline
Data Capturer
National Department of Tourism
11.2020 - 02.2022
Front Desk Agent
Premier Hotel
02.2019 - 04.2020
Bachelor of Commerce - Accounting And Finance
Richfield Graduate Institute of Technology
National Diploma - Hospitality Management
Vaal University of Technology
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