Sinegugu Methula

Role Summary:
Experienced Transactional Department Consultant responsible for managing and processing banking transactions with accuracy and efficiency, ensuring compliance with regulatory standards and internal policies. Provided exceptional support to both clients and internal teams to facilitate smooth transaction operations.

Key Responsibilities:

• Process and verify a variety of banking transactions including deposits, withdrawals, transfers, and payments in accordance with Standard Bank policies and procedures.
• Monitor and reconcile transactional data to ensure accuracy and resolve discrepancies promptly.
• Assist customers with transaction-related inquiries and provide guidance on account activity via phone and in-person interactions.
• Collaborate with risk and compliance teams to identify and report suspicious or fraudulent activities.
• Maintain detailed records of all transactional activities to support audits and regulatory compliance.
• Support the implementation of process improvements to enhance operational efficiency and customer experience.
• Work closely with cross-functional teams to resolve transaction-related issues and improve service delivery.

Key Achievements:

• Successfully maintained high accuracy and compliance rates in processing daily transactions.
• Reduced transaction processing errors by implementing improved verification procedures.
• Recognized for exceptional customer service and problem-solving skills in transaction support.

Role Summary:
Experienced General banking Department Consultant providing dedicated phone-based support for Standard Bank’s customers, handling transaction inquiries and processing with precision. Skilled in managing transactional operations remotely while ensuring compliance and delivering excellent customer service.

Key Responsibilities:

• Manage and process customer banking transactions over the phone, including deposits, withdrawals, transfers, and payments, adhering to bank policies and regulatory requirements.
• Respond promptly and professionally to customer inquiries related to account transactions and resolve issues effectively during calls.
• Verify transaction details and assist customers in troubleshooting transactional discrepancies or challenges.
• Collaborate with risk, fraud, and compliance teams to flag and report suspicious transactions identified during phone interactions.
• Maintain accurate and thorough records of all phone-based transaction activities to support audits and compliance.
• Provide clear guidance and education to customers on transactional processes and banking products via phone communication.
• Identify opportunities to streamline phone support processes and enhance the overall customer experience.

Key Achievements:

• Achieved consistently high customer satisfaction ratings through empathetic and efficient phone support.
• Improved transaction resolution times by implementing effective call handling and verification procedures.
• Played a key role in detecting and preventing fraudulent activities through vigilant phone transaction monitoring.